Kirstin Stapleton
Bradenton,FL
Summary
A property management professional seeking an executive level position where I can utilize proven analytical, technical and professional expertise to implement crucial business decisions, while building teams that are passionate about the company they work for.
Overview
7
7
years of professional experience
1
1
Certification
Work History
District Manager
KW Property Management & Consulting
08.2023 - Current
- Build positive client relationships with the BOD's, Unit Owners, Residents and Vendors.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervise 7 locations to enforce high-quality standards of operation.
- Perform monthly verification of cash flow and overall financial health of the clients
- Resolve collection issues on various property accounts by auditing and implementing the change(s) needed
- Created a project tracking tool in excel to assist with project management of community updates and repairs
- Assist in recruiting, training, and developing highly motivated and effective team of property managers.
- Work diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Foster an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Portfolio Operations Director
Progress Residential
2019 - 2023
- Grew market from 865 homes to 1330 in 4 years
- Maintained a 97% occupancy over 3 years
- Reduced turn costs & turn times
- Established an environment that promotes teamwork and cohesion with Operations team in order to drive P&L performance
- Implemented various standards within the market to improve customer relations
- Revenue Growth every quarter against peers
- Maintained 3.3% Expense growth for 2 years during pandemic
- Implemented various work smarter strategies that allowed for cross functional communication
- Assist with the B4R product and 3rd party client onboarding.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
Regional Manager
Tzadik Management
01.2017 - 05.2019
- Responsible for a take-over of 24 properties consisting of 1200 units in a take-over of 24 properties consisting of 1200 units in a new market, reaching NOI, within first month
- Discovered $3M error in takeover proposal budget
- Primary contact with legal team during due diligence and budget meetings before purchase and takeover of new units
- Liaison between corporate and new regions when determining rent market analysis
- Procured competitive rehab bids, managed projects, scheduled vendors, maintained safe work environment
- Integral part of AppFolio implementation & policies
- Provided financial variance reports monthly for investor reporting
- P&L responsibility including capital budgeting, leasing management and customer satisfaction
- Hired & Managed 15 team members consisting of 10 office personnel and 5 service.
- Received recognition from local law enforcement regarding changes in crime in the area since management takeover
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
LCAM
Ventura Country Club
2016 - 2017
- Managed a diverse community that included: SFH, security manned gate access, restaurant, golf course, banquet/wedding venue, clubhouse, pool & monthly activities
- Implemented a new management software saving the association $1k a month
- Developed and implemented various training programs and manuals
- Maintained a 98% dues collection rate
- Managed restaurant and special events with lapse in restaurant manager.
Client Manager
Oaks Property Management
2012 - 2017
- Managed a diverse portfolio that included: residential, commercial, retail & community associations for 3rd party clients: Suntrust, FannieMae, Gorelick
- Procured competitive rehab bids, managed projects, scheduled vendors
- Managed a staff of 4 that included accounting & research
- Managed HOA on a foreclosed community
- Researched and brought assets into compliance with regards to HOA, Rental Registrations and municipal violations.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
Associate Office Engineer
Gilbane Building Company
2009 - 2011
- Scheduled, prepared and taught continuous improvement classes held within the region
- Established Green Policies as part of the regional Innovation Team
- Conducted new-hire orientations for Gilbane University and company safety
- Developed schedule spreadsheets for Suretrak import
- Organized and maintained efficient paper and electronic job files.
- Ensured accuracy of office records by regularly auditing and updating data across multiple platforms.
Education
Bachelor of Science - Accounting
University of Phoenix
Skills
- Microsoft Office
- AppFolio
- Yardi
- Propertyware
- Suretrak
- TOPS Management
- Constructware
- Prolog
- Sharepoint
- Equator
- Salesforce
- Power BI
- Looker
- Renowalk
- Nexus
- Clickpay
- Jenark
- KWIC
- Oncierge
Certification
- NCHM - Tax Credit Specialist
- Licensed Florida CAM
- Florida Notary
- IREM CPM Candidate
References
“…Kirstin is driven to succeed and always looks for new challenges to satisfy that drive. She has always exceeded every goal and challenge that we have laid out for her. Her skill at coordinating diverse groups with different goals into a unified team is unequaled…” -Former Supervisor Recommendation
Timeline
District Manager
KW Property Management & Consulting
08.2023 - Current
Regional Manager
Tzadik Management
01.2017 - 05.2019
Portfolio Operations Director
Progress Residential
2019 - 2023
LCAM
Ventura Country Club
2016 - 2017
Client Manager
Oaks Property Management
2012 - 2017
Associate Office Engineer
Gilbane Building Company
2009 - 2011
Bachelor of Science - Accounting
University of Phoenix
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