Kirstin Thompson
Ecorse,Michigan
Summary
Detail-oriented Bookkeeper well versed in reconciliation , accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes.
Overview
17
17
years of professional experience
Work History
Accounting Bookkeeper
Roto-Rooter Plumbing & Water Cleanup
07.2013 - Current
- Reviewed and processed client electronic payments and check deposits.
- Maintained and processed invoices, deposits, and money logs.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Improved payment accuracy with meticulous invoice review and reconciliation efforts.
- Reduced outstanding accounts payable balances by diligently following up on overdue invoices and negotiating payment terms.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
CSR/Dispatcher Group Leader
Roto-Rooter Plumbing & Water Cleanup
10.2007 - 07.2013
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat b times.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely arrival of technician.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Directed dispatching, routing, and tracking of service fleet.
- Prioritized service calls by urgency.
- Reviewed and approved each service ticket for dispatch.
- Prepare CSR and Dispatchers weekly schedules.
Education
High School Diploma -
Lincoln Consolidated High School
Willis06.1985
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- Problem-solving abilities
- Professional telephone demeanor
- Conflict Resolution
- Data Entry
- Dispatch software
- Prioritizing calls
- Customer Relations
- Dispatching procedures
- Dispatch Coordination
- Payroll Processing
- Bank Reconciliation
- Invoice Processing
Timeline
Accounting Bookkeeper
Roto-Rooter Plumbing & Water Cleanup
07.2013 - Current
CSR/Dispatcher Group Leader
Roto-Rooter Plumbing & Water Cleanup
10.2007 - 07.2013
High School Diploma -
Lincoln Consolidated High School
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