Kirstin VanLoo
Wyoming,MI
Summary
Results-driven and emotionally intelligent professional with exceptional written and verbal communication skills, strong work ethic, and ability to make sound decisions. Eager to continue learning and growing in challenging environments. Committed to achieving success and exceeding expectations in all endeavors.
Overview
10
10
years of professional experience
Work History
Office Manager
WMGB Home Improvement
01.2020 - 07.2025
- Oversaw day-to-day business operations, optimizing scheduling, invoicing, supply chain coordination, and internal communications to drive efficiency
- Managed full-cycle accounts payable and receivable, ensuring accuracy and timeliness in financial reporting using QuickBooks
- Cultivated strong vendor and contractor relationships, negotiating favorable terms and ensuring consistent service quality
- Designed and implemented standardized procedures that enhanced workflow, boosted cross-functional collaboration, and improved customer satisfaction
- Directed cross-functional teams, providing strategic leadership, performance coaching, and alignment with company objectives
- Collaborated closely with executive leadership on workforce planning, budgeting, and resources allocation to support long-term growth
- Acted as the primary liaison between field crews and office staff, streamlining communication and accelerating problem resolution
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Project Coordinator
WMGB Home Improvement
03.2019 - 01.2020
- Spearheaded the automation of our CRM software to maximize efficiency
- Coordinated schedules with contractors, subcontractors, and suppliers to ensure timely completion
- Answered customer questions, managed expectations, and resolved complaints
Assistant Store Manager
Bekins Appliance & Electronics
12.2017 - 12.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Human Resource Assistant & Sales
Eminence Management
01.2017 - 11.2017
Store Manager
Save-A-Lot
05.2015 - 01.2017
Education
Bachelor of Science - Public & Non-Profit Administration
Grand Valley State University
Allendale, MI12.2015
Timeline
Office Manager
WMGB Home Improvement
01.2020 - 07.2025
Project Coordinator
WMGB Home Improvement
03.2019 - 01.2020
Assistant Store Manager
Bekins Appliance & Electronics
12.2017 - 12.2018
Human Resource Assistant & Sales
Eminence Management
01.2017 - 11.2017
Store Manager
Save-A-Lot
05.2015 - 01.2017
Bachelor of Science - Public & Non-Profit Administration
Grand Valley State University
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