Kirstin Worley
Port Orchard,WA
Summary
Efficient professional in human resources management, known for productivity, and ability to complete tasks with precision. Possess specialized skills in employee relations, regulatory compliance, and recruitment processes. Excel in communication, problem-solving, and teamwork, ensuring smooth HR operations and a positive workplace environment. Possess a wealth of experience working with populations of all backgrounds and providing the highest level of customer service.
Overview
7
7
years of professional experience
Work History
Human Resources Assistant
Veterans Health Administration
Tacoma, WA
04.2023 - Current
- Maintained employee records in compliance with state and federal regulations.
- Compiled and prepared reports and documents pertaining to personnel activities.
- Answered questions regarding salaries, benefits, and other pertinent information.
- Provided administrative support to the HR department, including document preparation and calendar management.
- Conducted employment verification and background investigation to facilitate the hiring process.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Managed confidential employee information with discretion and integrity.
- Updated employee database with changes in job title, salary information, or contact details.
- Coordinated new employee onboarding, with orientation scheduling and preparation.
- Conducted background checks and employment verifications for potential hires.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Customer Service Representative
Social Security Administration
Federal Way, WA
12.2021 - 04.2023
- Answering incoming calls to the SSA's national 1-800 number for a continuous period.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated databases with new and modified customer data.
- Relayed complex federal benefit information to the caller, depending upon the nature of their inquiry.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
Transportation Security Officer
Transportation Security Administration
Seattle, WA
06.2018 - 12.2021
- Duties include security screening of airport passengers, their accessible property, airport employees, and airline flight crew in accordance with the TSA's Standard Operating Procedures.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Upheld strong customer service standards while completing screenings.
Education
Bachelor of Science - Public Health Studies
Portland State University
Portland, OR08-2023
Associate of Arts - General Arts
South Puget Sound Community College
Olympia, WA06-2014
Skills
- Excellent customer service
- Communication
- Problem Solving
- Team player
- Flexible, adaptable
- Wealth of experience with automation and data input
- Employee onboarding
- Record keeping
- Document management
- Time management
- Conflict resolution
- Regulatory compliance
References
- Sarah Gorman, current supervisor: Supervisory HR Specialist, (216) 212-4705
- Julian Ditzler, previous supervisor: Supervisory TSO, (509) 899-0077
- Jane Mercer, academic advisor: Pathways Advisor, jmercer@pdx.edu
Timeline
Human Resources Assistant
Veterans Health Administration
04.2023 - Current
Customer Service Representative
Social Security Administration
12.2021 - 04.2023
Transportation Security Officer
Transportation Security Administration
06.2018 - 12.2021
Bachelor of Science - Public Health Studies
Portland State University
Associate of Arts - General Arts
South Puget Sound Community College
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