Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirston Epps

Stone Mountain,GA

Summary

Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced proficiency and demonstrated skill managing and driving multiple projects with minimal supervision. Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating outbound to manage processes effectively. Accountable Program Support Assistant possessing first-rate communication and organizational skills. Strengths in variety of administrative and support duties, including Flow and staffing. Diligent and flexible with labor share hours of availability per week, including evenings and weekends. Coordinated Program Support Assistant adept at providing administrative and logistical support for Area Readiness projects, programs and initiatives. Organized and hardworking with 15-year background serving as leadership.

Overview

27
27
years of professional experience

Work History

Process Assistant

Amazon
Stone Mountain, GA
10.2020 - Current
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Conducted training and change management processes to improve operations.
  • Determined and recommended methods to address improvement opportunities.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Evaluated staffing performance by analyzing and interpreting data and metrics.
  • Evaluated individual AA performance by analyzing and interpreting data and metrics.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Developed and executed plans to monitor standard process adherence.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Coordinated with safety team in developing project plans for prioritized initiatives.
  • Instituted work flow plan with singles outbound for CW1000 to contribute to long-term plans for organization business processes.
  • Coordinated with outbound ship dock Single Rose team in developing project plans for prioritized initiatives.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Established administrative work procedures to track staff's daily tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Process Assistant

Amazon
Spartanburg, SC
10.2017 - Current
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Conducted training and change management processes to improve operations.
  • Determined and recommended methods to address improvement opportunities.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Developed and executed plans to monitor standard process adherence.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Evaluated singles, multies, BOD, and handtape performance by analyzing and interpreting data and metrics.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives. Created zoning for due outs per CPT and futures in order to process customer orders more efficiently affectively eliminating missed CPT to 0.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Coordinated with Pick team in developing project plans for prioritized initiatives. Created the zoning of picker in order to stabilize the department to increase productivity, lower injury risk, and fulfillment of orders.

Amazon Associate

Amazon
Spartanburg, SC
08.2013 - Current
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement. Created ICQA spread sheet in and monitoring to correct locations, for pickers to pick customer order, while lowering the DPMO and increasing pick productivity. Creating an opportunity to coach AA's on stow etiquette in real time, while keeping correct account of inventory.
  • Educated new hires on company policies and procedures by designing and developing training program. Seasonal Ambassador
  • Collected, arranged and input information into database system. ICQA
  • Observed packing operations to verify conformance to specifications.

Inventory Control Administrator

TFE Logistics @Adidas
Spartanburg, SC
06.2008 - 08.2013
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Collaborated with other departments within facility to educate and understand how functions affect inventory.
  • Traced item history to determine reason for discrepancies between inventory and stock control records.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Processed damaged goods and completed wasted inventory paperwork.
  • Motivated and managed performance, activities, and responsibilities of Inventory Control Team.
  • Managed multiple complex inventory activities and client-driven projects.
  • Memorized facility layout and located products.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Sorted and delivered materials to different work areas and staff.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Kitchen Manager

Xenx Corporation @ J-bones And J-bones Express
Spartanburg, SC
01.2008 - 08.2013
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Managed restaurant marketing, sales building and community involvement.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.

Education

Certification - Paralegal Studies

Spartanburg Community College
Spartanburg, SC
07.2017

Associate of Applied Science - Network Engineer

Virginia College
Spartanburg, SC
12.2015

Skills

  • Confidentiality and Data Protection
  • Process Control Strategies
  • Resource Coordination and Allocation
  • Productivity Standards
  • Loss Prevention Strategies
  • Ease with Computers and Technology
  • Office Equipment Operation
  • Process Improvement Initiatives
  • Maintaining Clean Work Areas
  • Document and File Management
  • Strong Organizational Skills
  • Operational Efficiency
  • Order Preparation
  • Communications Strategies
  • Quality Standards Adherence
  • Project Specifications
  • Employee Performance Reviews
  • Intercompany Reconciliations
  • SOP Compliance
  • Research and Analytical Skills
  • Legal Proceedings
  • Process and Procedure Refinement
  • Constructive Feedback
  • Stability Sampling
  • Process Adjustment
  • Multitasking and Time Management
  • Process Inspections
  • Operational Standards
  • Production Deadline Management
  • Customer Satisfaction
  • ISO Quality Standards
  • Information Updates
  • Special Projects
  • Process Evaluations
  • Administrative Duties
  • Item Transport
  • Project Milestones
  • Job Assignments
  • Attendance Tracking
  • Operational Excellence
  • Process Evaluation and Enhancement
  • Vendor Relations
  • Standard Methods
  • Hazardous Materials
  • Hand Trucks
  • Knowledge Base
  • Database Entry
  • Correspondence Writing
  • Corrective Actions
  • Financial Compliance
  • Production Work
  • Safety Awareness
  • Employee Communications
  • Special Requests

Timeline

Process Assistant

Amazon
10.2020 - Current

Process Assistant

Amazon
10.2017 - Current

Amazon Associate

Amazon
08.2013 - Current

Inventory Control Administrator

TFE Logistics @Adidas
06.2008 - 08.2013

Kitchen Manager

Xenx Corporation @ J-bones And J-bones Express
01.2008 - 08.2013

Certification - Paralegal Studies

Spartanburg Community College

Associate of Applied Science - Network Engineer

Virginia College

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Kirston Epps