Kirston Walker
Lakeland,FL
Overview
20
20
years of professional experience
Work History
Nurse
UnitedHealth Group
Minnetonka, MN
01.2022 - Current
- RN Telephone Triage
- Telecommute position for large insurance company Nurseline - Call Center
- Customer Service
- Patient education
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Evaluated patient histories, complaints and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Performed triage on patients and determined severity of injuries and illnesses.
Remote Triage
Judge Group
Chicago, IL
10.2021 - 01.2022
- RN Telephone Triage
- Telecommute position for large insurance company Nurseline - Call Center
- Customer Service
- Patient education
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Evaluated patient histories, complaints and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Performed triage on patients and determined severity of injuries and illnesses.
Registered Nurse
Winter Haven Women’s Hospital
Winter Haven, FL
03.2021 - 09.2021
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient and attending to baby after birth.
- Responded to emergency situations such as pre-eclampsia, early labor and fetal distress.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Aided with induction of labor for women suffering from complications such as preeclampsia.
- Coordinated care of low and high-risk laboring women of childbearing age and immediate stabilization of newborn following delivery.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Monitored labs, examined ultrasounds and informed mothers on what to expect in stages of pregnancy.
- Completed comprehensive assessment of patient and family needs to identify outcomes, establish care plans, monitor progress and modify care plan.
- Leveraged computerized documentation systems to monitor, record and communicate patient condition.
- Liaised with members of healthcare team to assess and coordinate patient discharge planning needs.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Registered Nurse - Labor and Delivery
AdventHealth Zephyrhills
Zephyrhills, FL
05.2019 - 02.2021
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient and attending to baby after birth.
- Coordinated care of low and high-risk laboring women of childbearing age and immediate stabilization of newborn following delivery.
- Responded to emergency situations such as pre-eclampsia, early labor and fetal distress.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Aided with induction of labor for women suffering from complications such as preeclampsia.
- Completed comprehensive assessment of patient and family needs to identify outcomes, establish care plans, monitor progress and modify care plan.
Clinical Manager
Women’s Care Florida, Lakeland OB/GYN
Lakeland, FL
07.2017 - 06.2019
- Preparing in office Surgical suite for annual inspection and certification
- Ordering supplies and medications
- Reporting to DEA
- Conflict resolution amongst staff, patients and physicians
- Chart Audits
- Prepare office and staff for any state or federal reviews and licensing surveys
- Regularly evaluated employee performance and provided feedback.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Oversaw overall operation of nursing services and patient care.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Implement new policies and educate staff on changes.
- Developed, implemented, revised and evaluated policies and procedures.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Managed 20 employees with various personalities and from different cultures for 6 physician and 2 Midwife practice.
- Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
- Developed and adjusted work schedules for Clinical staff.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Selected, promoted and terminated staff members.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
Registered Nurse - Patient Educator
United Health Group, Optum Health
Clearwater, FL
04.2015 - 09.2017
- Assess the needs of High Risk OB clientele in the home setting
- Administration of 17p and Makena injections
- IV infusion therapy
- Diabetes Education
- Setup and Education on use of medication pumps for Ondansetron, Metoclopramide, etc
- Monitoring and Education on HTN
Registered Nurse - Care Manager
Interim Home Health Care
Lakeland, FL
12.2014 - 04.2015
- Admission to home care services
- Wound Care
- IV infusion therapy
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Collaborated with external agencies to meet educational and transitional needs of students.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
Registered Nurse
Heart of Florida Regional Medical Center
Davenport, FL
04.2014 - 12.2014
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient and attending to baby after birth.
- Responded to emergency situations such as pre-eclampsia, early labor and fetal distress.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Aided with induction of labor for women suffering from complications such as preeclampsia.
- Coordinated care of low and high-risk laboring women of childbearing age and immediate stabilization of newborn following delivery.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Monitored labs, examined ultrasounds and informed mothers on what to expect in stages of pregnancy.
- Completed comprehensive assessment of patient and family needs to identify outcomes, establish care plans, monitor progress and modify care plan.
- Leveraged computerized documentation systems to monitor, record and communicate patient condition.
- Liaised with members of healthcare team to assess and coordinate patient discharge planning needs.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment plans
Registered Nurse
Winter Haven Hospital, Regency Medical Center
Winter Haven, FL
12.2008 - 04.2014
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient and attending to baby after birth.
- Responded to emergency situations such as pre-eclampsia, early labor and fetal distress.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Aided with induction of labor for women suffering from complications such as preeclampsia.
- Coordinated care of low and high-risk laboring women of childbearing age and immediate stabilization of newborn following delivery.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Monitored labs, examined ultrasounds and informed mothers on what to expect in stages of pregnancy.
- Completed comprehensive assessment of patient and family needs to identify outcomes, establish care plans, monitor progress and modify care plan.
- Leveraged computerized documentation systems to monitor, record and communicate patient condition.
- Liaised with members of healthcare team to assess and coordinate patient discharge planning needs.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Education
undefined
Chamberlain College of Nursing
undefined
Traviss Technical School
RN Transition - undefined
Polk Community College
Skills
- Nursing Consultation
- Decision Making
- Medical Recordkeeping
- Accurate Documentation
- Attention to Detail
- Creative Problem Solving
- Critical Thinking
- Care Coordination
- Patient Condition Monitoring
- Preventive Healthcare
- Clear Patient Communication
- Patient Care Assessment
- Nursing Performance Assessment
- Microsoft Office
- Healthcare Personnel Supervision
- Delegation and Motivation
- Healthcare Program Planning
- Infection Control Process Coordination
- Diagnostic Software
- Unit Oversight
- Community Program Referrals
- Group and Individual Instruction
- Direct Patient Care
- Needs Assessment
- Routine Examinations
- Treatment Plan Modification
Timeline
Nurse
UnitedHealth Group
01.2022 - Current
Remote Triage
Judge Group
10.2021 - 01.2022
Registered Nurse
Winter Haven Women’s Hospital
03.2021 - 09.2021
Registered Nurse - Labor and Delivery
AdventHealth Zephyrhills
05.2019 - 02.2021
Clinical Manager
Women’s Care Florida, Lakeland OB/GYN
07.2017 - 06.2019
Registered Nurse - Patient Educator
United Health Group, Optum Health
04.2015 - 09.2017
Registered Nurse - Care Manager
Interim Home Health Care
12.2014 - 04.2015
Registered Nurse
Heart of Florida Regional Medical Center
04.2014 - 12.2014
Registered Nurse
Winter Haven Hospital, Regency Medical Center
12.2008 - 04.2014
undefined
Chamberlain College of Nursing
undefined
Traviss Technical School
RN Transition - undefined
Polk Community College
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