Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsty Brooks

Huntsville,AL

Summary

Dynamic professional with extensive experience in order management, patient access, and medical reception. Recognized for exceptional customer service and effective communication skills. Proven expertise in payment processing and database management, enhancing workflow efficiency and reducing patient wait times. Strong ability to foster cross-functional collaboration, driving operational efficiency and customer satisfaction.

Overview

30
30
years of professional experience

Work History

Senior Order Management

Showdown Displays (formerly Xarisma)
Huntsville, AL
01.2017 - 03.2025
  • Initiated order processes for flags and textiles, ensuring timely production.
  • Communicated with vendors and customers to confirm specifications via phone and email.
  • Tracked orders through UPS, USPS, and FedEx for accurate delivery updates.
  • Processed payments on accounts, maintaining current financial records.
  • Resolved customer inquiries regarding orders and accounts with effective service.
  • Promoted high customer satisfaction by addressing issues efficiently.
  • Collaborated with cross-functional teams to achieve operational goals.
  • Recognized by management for consistently delivering exceptional customer service.

Patient Access Specialist

Christus St Vincent Hospital
Santa Fe, NM
02.2020 - 02.2021
  • Executed clerical and reception duties within medical environment.
  • Collected demographic, insurance, and clinical data from patients; entered information into databases.
  • Scheduled patient procedures to optimize use of time and clinical resources.
  • Coordinated activities for insurance pre-certification and authorization processes.
  • Verified patient insurance eligibility and benefits accurately.
  • Efficiently scheduled appointments and managed referral coordination.
  • Registered patient information in electronic health record system securely.
  • Ensured confidentiality of patient records in compliance with regulations.

Insurance Billing Clerk I

Mitchell Cancer Institute
Mobile, AL
04.2017 - 01.2018
  • Calls patients to remind them of scheduled appointments, to reschedule 'no show' appointments and to verify demographic information for billing purposes
  • Prepares charts and encounter tickets for scheduled clinics in accordance with written policies and guidelines; greets patients in a friendly manner; obtains demographic and insurance information;
  • Checks patients into clinic; notifies patients of non-covered services being rendered; checks patients out of clinic; reviews encounter tickets for completeness and accuracy;
  • Answers telephone inquiries and provides basic information regarding physician qualifications, available appointment times, directions and billing requirements; screens telephone calls and connects patients to staff most qualified to handle inquiries deemed outside the scope of this position (i.e. medical, legal, compliance issues) in accordance with policies and procedures;
  • Verified referral authorizations for clinical activities; generates referral authorization requests to other specialists following written policies and procedures; maintains medical records; files clinical data, referrals, inpatient records and test results daily;
  • Utilizes health network information system for patient registration, scheduling appointments, checking patients in and out and patient inquiry; ensures patient confidentiality; regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.

Data Entry/Personal Asst

Adam Stuff
05.2013 - 01.2016
  • Accurate, fast keying skills and sound knowledge of computer applications.
  • Proven ability to collect and manage information efficiently and accurately.
  • Excellent written and verbal communication skills and a strong desire to work hard and perform well.
  • Skilled in planning and organizing with the ability to complete tasks on deadline.
  • An independent worker who successfully met the challenges of a fast-paced environment providing data entry and administrative support.

Senior Admin Asst

Circle of Crow Inc
St Augustine, FL
01.2006 - 02.2013
  • Assisted clients as they enter office or via phone
  • Inputting data, office errands.
  • Made appointments for sales people
  • Handled all shipping and payments needs
  • Scheduled all conferences and organizational meetings

Transportation Driver

US Army
01.1997 - 01.1999
  • Responsible for all incoming and outgoing supplies, and movement of troops.

Receptionist

Galles Chevrolet
Albuquerque, NM
09.1995 - 01.1997
  • Managed all incoming and outgoing calls on 24-line phone system efficiently.
  • Coordinated appointments for service and sales departments to optimize scheduling.
  • Greeted customers, addressing inquiries with professionalism and courtesy.
  • Directed incoming calls to appropriate departments to ensure prompt assistance.
  • Processed customer transactions accurately, managing cash register operations effectively.
  • Maintained organized reception area to enhance customer experience.

Education

Associate of Science - Medical Administration And Management

Ashworth College
Mobile, AL
01-2019

Associate of Science - Business Administration and Management

Parks Community College
Albuquerque, NM
01.1994

Skills

  • Management and leadership
  • Medical office operations
  • Insurance verification and processing
  • Hospital administration
  • Medical scheduling and appointment management
  • Database management
  • Customer support and relations
  • Filing and documentation
  • Order entry and processing
  • Transcription services
  • Payment processing accuracy
  • EHR management systems
  • Cross-functional collaboration skills
  • Customer relationship management strategies
  • Data entry precision
  • Problem-solving abilities
  • Effective communication skills
  • Attention to detail in tasks
  • Time management expertise
  • Conflict resolution techniques
  • Microsoft Office proficiency
  • Teamwork and collaboration skills
  • Positive and friendly demeanor
  • Clerical support functions
  • Adaptability and flexibility in roles

Timeline

Patient Access Specialist

Christus St Vincent Hospital
02.2020 - 02.2021

Insurance Billing Clerk I

Mitchell Cancer Institute
04.2017 - 01.2018

Senior Order Management

Showdown Displays (formerly Xarisma)
01.2017 - 03.2025

Data Entry/Personal Asst

Adam Stuff
05.2013 - 01.2016

Senior Admin Asst

Circle of Crow Inc
01.2006 - 02.2013

Transportation Driver

US Army
01.1997 - 01.1999

Receptionist

Galles Chevrolet
09.1995 - 01.1997

Associate of Science - Medical Administration And Management

Ashworth College

Associate of Science - Business Administration and Management

Parks Community College

Similar Profiles

CREATE PROFILE