Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsty Dickerson

Portland,TN

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

8
8
years of professional experience

Work History

Restaurant General Manager

Dunkin' Donuts
04.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Set clear expectations and created positive working environment for employees.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Assistant Restaurant Manager

Dunkin' Donuts
04.2022 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Motivated staff to perform at peak efficiency and quality.

Assistant Manager

Pizza Hut
05.2021 - 04.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

House Cleaner

Kirsty's Cleaning Service
10.2015 - 01.2020
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Assistant Warehouse Manager

Whatever It Takes Transmission Parts Inc.
10.2014 - 10.2015
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Conducted research to address shipping errors and packaging mistakes.
  • Trained employees on equipment operation and safety protocols.
  • Supervised warehouse operations by managing employees during shifts.
  • Maintained top performance standards while working in hot warehouse environment.

Education

High School Diploma -

Beech Sr High School
Hendersonville, TN
05.2003

Skills

  • Disciplinary Action
  • Food Safety and Sanitation
  • Production Preparation
  • Accounts Payable and Accounts Receivable
  • Schedule Coordination

Timeline

Restaurant General Manager

Dunkin' Donuts
04.2022 - Current

Assistant Restaurant Manager

Dunkin' Donuts
04.2022 - Current

Assistant Manager

Pizza Hut
05.2021 - 04.2022

House Cleaner

Kirsty's Cleaning Service
10.2015 - 01.2020

Assistant Warehouse Manager

Whatever It Takes Transmission Parts Inc.
10.2014 - 10.2015

High School Diploma -

Beech Sr High School
Kirsty Dickerson