Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
8
8
years of professional experience
Work History
Restaurant General Manager
Dunkin' Donuts
04.2022 - Current
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Set clear expectations and created positive working environment for employees.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Assistant Restaurant Manager
Dunkin' Donuts
04.2022 - Current
Supervised all areas of restaurant to keep it clean and well-maintained.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Identified team weak points and implemented corrective actions to resolve concerns.
Motivated staff to perform at peak efficiency and quality.
Assistant Manager
Pizza Hut
05.2021 - 04.2022
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
House Cleaner
Kirsty's Cleaning Service
10.2015 - 01.2020
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Emptied trashcans and transported waste to collection areas.
Delivered quality customer service to address urgent needs and cleaning requests.
Assistant Warehouse Manager
Whatever It Takes Transmission Parts Inc.
10.2014 - 10.2015
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Tracked production and quality control systems to proactively identify deficiencies.
Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Conducted research to address shipping errors and packaging mistakes.
Trained employees on equipment operation and safety protocols.
Supervised warehouse operations by managing employees during shifts.
Maintained top performance standards while working in hot warehouse environment.