Kirsty Granville
Bryceville,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Baptist Medical Center
10.2021 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Cashier
Winn Dixie
06.2016 - 06.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Cosmetology - Cosmetology
Florida Gateway College
Lake City, FL12.2023
Associate of Arts - Sociology
Indian River State College
Ft. Pierce, FL06.2020
Skills
- Training Coordination
- Scheduling Diagnostic Procedures
- Customer Service
- Insurance Verification
- Multitasking and Organization
- Patient Check-In
- HIPAA Compliance
- Work Quality Evaluation
- Registration and Admissions
- Payment Processing
- Money Handling
- Patient Registration
- Organizational Skills
- Critical Thinking
- Problem Solving
- Multitasking
Timeline
Patient Access Representative
Baptist Medical Center
10.2021 - Current
Cashier
Winn Dixie
06.2016 - 06.2018
Cosmetology - Cosmetology
Florida Gateway College
Associate of Arts - Sociology
Indian River State College
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