Summary
Overview
Work History
Education
Skills
Timeline
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Kirsty Hendrick

Huntington Beach,CA

Summary

Proven Automotive Technician at Honda, adept in problem-solving and safety awareness, enhanced customer satisfaction through meticulous service and maintenance. Excelled in teamwork and cooperation across roles, from cashier to bartender, boosting repeat business by skillfully managing customer relations. Demonstrated strong work ethic and attention to detail, significantly contributing to workplace efficiency and client loyalty.

Overview

7
7
years of professional experience

Work History

Automotive Technician

Honda
01.2020 - 04.2020
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Ensured every vehicle left the shop in the best condition posssible to increase customer satisfaction.

Cashier

Tacos Azteca
01.2019 - 05.2019
  • Greeted customers entering restaurant and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about menu items and addressed customer concerns.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Bartender

The Lakes At Castle Hills
05.2016 - 07.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Customer Service Representative

Domino's Pizza
03.2013 - 05.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Science - Psychology

Texas A&M University
College Station, TX
05.2018

Skills

  • Strong Work Ethic
  • Problem-Solving
  • Safety awareness
  • Data Entry
  • Customer/Client relations
  • Organization skills

Timeline

Automotive Technician

Honda
01.2020 - 04.2020

Cashier

Tacos Azteca
01.2019 - 05.2019

Bartender

The Lakes At Castle Hills
05.2016 - 07.2016

Customer Service Representative

Domino's Pizza
03.2013 - 05.2014

Bachelor of Science - Psychology

Texas A&M University

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Kirsty Hendrick