Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

Kirsty Kamen

Lake Worth ,Florida

Summary

As a fiercely loyal house manager, dedicated to ensuring the household runs smoothly while maintaining the upmost discretion and commitment to the Family's needs and well-being.

With an established history of success supporting high-profile clients, consistently delivering exceptional service in demanding environments. Expert in financial affairs, trust management, showcasing exceptional communication and leadership skills. Significantly enhanced resident satisfaction and reduced staff turnover, demonstrating a commitment to excellence and a deep understanding of luxury living standards, ensuring safety and professionalism in all aspects of estate management.

As a dutifully dedicated personal assistant, Committed to providing exceptional support, anticipating needs, and ensuring every task is handled with precision and care.

Overview

31
years of professional experience

Work History

Lane Residence

Private Estate Residential Manager
12.2019 - Current

Job overview

  • Oversee estate operations for high-profile principal, including payroll management for estate staff, hiring new personnel, and ensuring smooth day-to-day functioning of household. Working along side security personal to ensure principles safety at all times.
  • Prepare daily meal, Breakfast for principal and his partner, ensuring dietary preferences and requirements are consistently met.
  • Remain on-call 24/7 for medical emergencies and urgent matters, responding swiftly and effectively.
  • -Manage social and health calendar, coordinating medical appointments, social engagements, and all travel arrangements between New York, California and Florida.
  • - Assist in coordinating business affairs by attending meetings with lawyers, Trust attorneys, brokers, and medical professionals, handling business correspondence, and executing decisions on behalf of principal, accompanying principle to charity events when need.
  • Improving resident satisfaction by addressing concerns and implementing necessary changes in residential programs. Continuously sought opportunities to improve overall quality of life within facility by staying informed on industry trends and best practices in residential care management.
  • Coordinating staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses .Served as an advocate for the principle, ensuring their rights were protected and their voices were heard in matters that affected them directly. Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time by all staff and outside vendors..
  • Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
  • Reported and documented maintenance requests and scheduled appropriate services in and outside of the resident. Coordinated vendors such as carpet cleaners, tilers, cable suppliers and phone service providers.
  • Screen and review employee applications, completing credit and criminal background checks, verifying employment and previous history.
  • Managed, scheduled and determined workload for 11 member property management team. Fostered community relationships to improve resident satisfaction through Charities. Kept multiple properties in compliance with local, state, and federal regulations. Conducted regular inspections of both interior and exterior of properties for damage. Implemented and enforced policies and procedures to maintain properties to highest standards and security. Generated professional networks by engaging in professional organizations.
  • Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety. Planned special events such as private dinners, charity events, family holidays etc. Oversaw personal and professional calendars and coordinated appointments for future events.
  • Displayed absolute discretion at handling confidential information. Maintained appropriate filing of personal and professional documentation. Improved time management of the Principle through effective prioritization and organization of tasks.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips. Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Provided multifaceted services by running errands, managing mail, scheduling appointments, and arranging transportation stepping in to cover when need. Used discretion when handling confidential family information. Also maintained confidentiality and discretion while handling sensitive information relevant to resident operations. Assisted in the preparation of research and reports, contributing to well-informed decision making.
  • Supported principle in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Accomplished project deadlines by assisting with task completion whenever required. Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information. for example, forming relationships and dealing with the most prestigious Auction houses here in the US.
  • Streamlined communication, acted as primary point of contact between executive staff and resident owners. Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
  • Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests. Boosted team morale, organized team-building activities that fostered positive work environment. Improved organizational culture, initiated wellness program that promoted work-life balance. Facilitated smoother daily operations by promptly addressing and resolving administrative issues. Entrusted to handle confidential and sensitive situations in professional matter.
  • Handled incoming mail, bills and invoices and completed appropriate actions. Identified needs and coordinated plans for travel and out-of-town functions.
  • Completed household tasks, assisting staff when need. Provided assistance with medication management.
  • Monitored and reported any changes in clients' physical and mental health. Encouraged clients to take part in activities tailored to individual needs.
  • Maintained principle family's schedule when visiting and organized events around the holidays. Developed and implemented activities to improve clients' quality of life to enjoy family time.
  • Provided emotional support and companionship to principle when called for. Facilitated transportation to and from appointments. Helped client to maintain his independence and quality of life. Preserved principles safety by following safety protocols. Assisted client with physical therapy exercises.

The Bookman Family

Confidential Employer /Nanny/House Manager
05.2005 - 07.2019

Job overview

  • - Managed large private residence for professional couple with two children and one dog, ensuring all household operations ran smoothly both in their absence and during local presence.
  • - Acted as primary point of contact when couple traveled, remaining on-call to handle any issues or emergencies.
  • - Provided childcare support from newborn to 15 years old, including driving children to activities, doctor and dentist appointments, ensuring their safety, and preparing their meals.
  • - Cared for family dog, including regular walks, feeding, and attending to its needs.
  • - Coordinated and supervised various service providers, including lawn care, security, interior design, construction projects, and housekeeping, ensuring all tasks were completed promptly and to high standard.
  • - Effectively communicated contractors to ensure maintenance and upkeep of home were managed seamlessly.
  • - Assisted with light housekeeping duties as well as running errands.
  • - Administered basic first-aid and medication in emergency situations.
  • -Taught children basic life skills, manners and personal hygiene.
  • - Coordinated playdates and outings to meet children's physical and social needs.

Mary and Lou Amato

Full Time Nanny/ Au Pair
11.1993 - 04.2006

Job overview

  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Assisted in the development of social skills by arranging playdates with peers in a supervised setting.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
  • Administered basic first-aid and medication in emergency situations.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Taught children basic life skills, manners and personal hygiene.
  • Encouraged children to be understanding and patient with others.
  • Transported children to and from activities using personal or family vehicle.
  • Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Helped children complete homework assignments and school projects.
  • Supervised children on playground to help develop physical and social skills.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Education

ST Marys College
Naas, County Kildare, Ireland

High School Diploma
06.1992

University Overview

Skills

  • Excellent communication skills, outstanding technical and organizational abilities
  • Outstanding ability to manage estate related financial affairs
  • Operations management, Inventory control
  • Skilled negotiator, Hands on supervision of contractors to ensure on-time completion of project
  • Staff Management: ability to oversee and manage a team, including housekeepers, gardeners, chefs, and other service staff Scheduling- Creating and managing schedules for staff, events, and maintenance
  • Logistics: Coordinating household operations, deliveries, and event planning Maintaining household inventory
  • Time Management: Prioritizing tasks and managing time efficiently Verbal and Written Communication: Clear communication with homeowners, vendors, and staff is crucial
  • Interpersonal Skills: Building strong relationships with household staff, vendors, and guests
  • Technology Proficiency: Familiarity with smart home technology, security systems
  • Vendor Management: Negotiating with and managing relationships with contractors, suppliers, and service providers
  • Event Planning: Organizing and overseeing events, including liaising with caterers and ensuring guests are cared for
  • Service Excellence: Providing a high level of service to residents and guests, ensuring their needs are anticipated and met by staff, strong Attention to Detail: Ensuring everything is perfect, from table settings to the overall ambiance of the estate
  • Adaptability: Being able to respond to unforeseen challenges quickly and effectively
  • Critical Thinking: Analyzing situations and making quick, informed decisions to solve problems
  • Understanding of Fine Living: Familiarity with luxury living standards, including knowledge of fine dining, wine, and etiquette
  • Property Management: Understanding the maintenance and care of luxury properties, including landscaping, pools, and high-end furnishings
  • -Confidentiality: Maintaining the privacy and confidentiality of the homeowners
  • Professionalism: Representing the estate in a professional manner at all times
  • Diverse Backgrounds: Being able to interact and work with individuals from various cultural backgrounds with respect and understanding
  • Travel Coordination: Managing travel arrangements for the family and guests, sometimes internationally
  • Teamwork and Collaboration
  • Multitasking
  • Self Motivation
  • Active Listening
  • Reliability
  • Social Media Engagement
  • Multi-family property management
  • Complaints Investigation
  • Analytical Skills
  • Tracking operating expenses
  • Public relations

Affiliations

Affiliations
  • Concussion Certification
  • CPR certified.
  • Heat Illness Prevention certified
  • Sudden Cardiac Arrest certificate of completion
  • AED certified
  • First Aid Certified
  • Sothebys and Christies Auction Houses
  • Share the Stoke Foundation mentor
  • Best Buddies Foundation Mentor (along with my son)

Timeline

Private Estate Residential Manager
Lane Residence
12.2019 - Current
Confidential Employer /Nanny/House Manager
The Bookman Family
05.2005 - 07.2019
Full Time Nanny/ Au Pair
Mary and Lou Amato
11.1993 - 04.2006
ST Marys College
High School Diploma

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Kirsty Kamen