Summary
Overview
Work History
Education
Skills
Timeline
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Kirsty  Pratt

Kirsty Pratt

Apache Junction,AZ

Summary

Proven reliability and exceptional customer service skills honed at Gila River Casino, where I enhanced customer loyalty through empathetic resolution of complaints. Expert in sanitation and infection control, I significantly improved cleanliness standards. My dedication to healthcare facility standards and patient care at Tiger Care showcases my ability to maintain high-quality environments.

Overview

2025
2025
years of professional experience

Work History

EVS Technician

Gila River Casino

I was a customer service and cleaning the store stock the store..

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Caregiver

Tiger Care
03.2022 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Customer Service Representative

Chevron
12.2022 - 12.2024

I was a customer service and cleaning the store stock the store..

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Not Yet - Study Still

Gila River Computer Lab
Sacaton, AZ

Skills

  • Reliability and punctuality
  • Sanitation procedures
  • Healthcare facility standards
  • Patient room cleaning
  • Cleaning protocols
  • Sterilization techniques
  • Infection control expertise
  • Waste disposal methods
  • Hazardous waste management
  • Cross-contamination prevention
  • Floor care techniques
  • Stock management
  • Chemical handling
  • Biohazard cleanup
  • Laundry processing

Timeline

Customer Service Representative

Chevron
12.2022 - 12.2024

Caregiver

Tiger Care
03.2022 - Current

EVS Technician

Gila River Casino

Not Yet - Study Still

Gila River Computer Lab
Kirsty Pratt