Kirsty Rodriguez
Lordsburg,NM
Summary
Proven track record in enhancing customer satisfaction and loyalty at Flying J Travel Center, showcasing exceptional customer service and cash handling skills. Leveraged expertise in POS system operations and conflict resolution to boost sales and minimize discrepancies. Demonstrates unparalleled work ethic, integrity, and a commitment to excellence, significantly improving operational efficiency.
Overview
16
16
years of professional experience
Work History
Cashier
Flying J Travel Center
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
On-Site Property Manager
Motel 10
08.2017 - 10.2019
- Conducted thorough background checks on prospective tenants, maintaining a high quality resident profile at the property.
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Managed daily operations for optimal efficiency and costeffectiveness.
- Ensured legal compliance by keeping up-to-date on local laws and regulations pertaining to property management.
- Maximized occupancy rates through effective marketing efforts and prompt follow-up on inquiries.
- Enhanced property appearance with regular inspections and proactive maintenance.
- Collaborated with property owners to develop long-term strategies for property improvement and profitability.
- Facilitated successful move-ins and move-outs, minimizing unit vacancy periods.
- Coordinated with vendors to ensure timely completion of repairs and property improvements.
- Maintained accurate financial records, facilitating budget management and expense tracking.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Elderly Caregiver
Addus Home Health Care
07.2008 - 07.2015
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
GED - General Studies
Echo Summit
El Cajon, CA07.1997
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Customer service excellence
Time management skills
Reliability and punctuality
Cash Register Operation
Conflict Resolution
Product Knowledge
Refunds and exchanges
Issue Resolution
Cash Drawer Balancing
POS system operations
ID Verification
Reports and documents
Loyalty Program Promotion
Proficient in Software
Timeline
Cashier
Flying J Travel Center
05.2024 - Current
On-Site Property Manager
Motel 10
08.2017 - 10.2019
Elderly Caregiver
Addus Home Health Care
07.2008 - 07.2015
GED - General Studies
Echo Summit
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