Kirsty Santiago
Fayetteville,NC
Summary
Proven Pharmacy Technician with a track record of enhancing workflow at AJ's Ridgewood Chemist by accurately dispensing and labeling medications. Mentored cashiers at H&M, boosting productivity. Skilled in customer service and financial transactions, adept at fostering positive relationships and maintaining high accuracy in high-stress environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
AJ's Ridgewood Chemist
09.2016 - 12.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Head Cashier
H&M Hennes & Mauritz
02.2013 - 04.2015
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Head Cashier Supervisor
Forever 21
04.2010 - 05.2013
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Sales Associate
IParty
10.2007 - 12.2008
- Assisted the manager in setting breaks, and scheduling.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Party America
12.2005 - 06.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Leto High School
Tampa, FL2008
Skills
Highly Dependable
Great with Customers
Team Player
Fast learner
Friendly
Attention to detail
Job Objective
Positive, knowledgeable, and reliable pharmacy technician with 8 years of experience supporting pharmacists and handling customer transactions in a retail setting. Efficient and organized professional with ability to communicate with customers, fulfill prescriptions, and update customer information in legacy database system. Proficient educator able to speak with customers and patients regarding over-the-counter and prescription medications.
Certification
Pharmacy Technician Program- 08/2023
Timeline
Pharmacy Technician
AJ's Ridgewood Chemist
09.2016 - 12.2024
Head Cashier
H&M Hennes & Mauritz
02.2013 - 04.2015
Head Cashier Supervisor
Forever 21
04.2010 - 05.2013
Sales Associate
IParty
10.2007 - 12.2008
Sales Associate
Party America
12.2005 - 06.2007
Pharmacy Technician Program- 08/2023
High School Diploma -
Leto High School
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