Kirsty Summerlin
College Station,TX
Summary
Committed and motivated Manager with strong organization, initiative, and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths.
Overview
20
20
years of professional experience
Work History
Manager
Close Quarters
College Station, TX
03.2021 - Current
- Managed and maintained health, welfare and proper care of animals.
- Ordered supplies for forecasted grooming demands.
- Monitored workers to enforce safety regulations and warned or disciplined violators.
- Oversaw and disciplined permanent staff and rotating volunteers to keep operations at optimal levels and better serve animals.
- Planned work schedules according to personnel and equipment availability.
- Used correct terms and explained job tasks to workers as part of comprehensive daily management and process improvement strategies.
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Managed facility laundry, cleaning and restocking.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Home Staging Assistant/Client Relations Associate
Zweiacker & Associates
College Station, TX
11.2018 - 03.2020
- Transported staging products to customer locations within set schedule. .
- Collaborated on program operations with staging manager, including offering feedback from participants and improvement recommendations.
- Monitored social media and online sources for industry trends.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Generated leads for sales and rental properties through cold calls and referrals.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed team communications and information for listing meetings.
Office Manager
Summerlin Stucco & Masonry
College Station, Texas
08.2013 - Current
- Provide efficient and professional administrative and clerical service.
- Accounts receivable/accounts payable through Quick Books.
- Manage invoices and provide estimates to customers through Quick Books.
- Order all office supplies including ink cartridges, toner, and paper.
- Correspond with clients through email, telephone, or postal mail.
- Oversee inventory and office supply purchases.
Office Manager
Medi-Weightloss
College Station, TX
06.2009 - 04.2013
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Greeted customers and visitors in-person and via telephone calls.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Received and routed business correspondence to correct department or staff member.
- Answered telephone inquiries from clients, vendors and public.
- Provided clerical support to company employees, including copying, faxing and file management.
- Processed accounts receivable and accounts payable.
- Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
- Kept reception area clean and neat to give visitors a positive impression of the company.
Barista/Shift Supervisor
Starbucks
College Station, TX
07.2005 - 05.2009
- Completed store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Worked with team members to improve performance and implement training updates.
- Responded to and resolved customer questions and concerns.
- Applied security, safety and loss prevention strategies during shifts.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking and storing product.
- Conducted successful cash audits at the end of each shift.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Educated coworkers and customers about new products.
- Assisted staff in building their expertise of coffees, teas and merchandise.
- Educated 10 plus employees on menu updates and procedural changes.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Controlled food costs and managed inventory.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Education
High School Diploma - undefined
Crockett High School
Austin, TX1989
Skills
- Customer and client relations
- Time management
- Inventory management
- Personable and outgoing
- Punctual
- Customer-service oriented
- Multi-line telephone systems
- Patient scheduling
- Quality assurance
- Account reconciliation
- Relationship building
- Team Leadership
- Customer service
- Staff Management
- Managing operations
- Team building and supervision
Timeline
Manager
Close Quarters
03.2021 - Current
Home Staging Assistant/Client Relations Associate
Zweiacker & Associates
11.2018 - 03.2020
Office Manager
Summerlin Stucco & Masonry
08.2013 - Current
Office Manager
Medi-Weightloss
06.2009 - 04.2013
Barista/Shift Supervisor
Starbucks
07.2005 - 05.2009
High School Diploma - undefined
Crockett High School
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