Mindbody Online
Kirsty Harrer
New York,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful boutique setting.
Overview
6
6
years of professional experience
2
2
Languages
4
4
years of post-secondary education
Work History
Lead Front Desk Coordinator
O2 Fit Nation
New York, NY
11.2021 - Current
- Welcomed and engaged with visitors and customers upon arrival, fostering positive connections and providing exceptional service; achieved a 95% customer satisfaction rating and increased customer retention by 20%.
- Streamlined membership processing, check-ins and purchasing utilizing Mindbody POS software, ensuring adherence to security and payment card industry standards; reduced processing time by 40% and increased customer satisfaction by 25%.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Managed and trained team of 5 front desk staff, providing guidance on general procedures and operation.
- Led the initiative to develop and deploy a contactless registration and check-in system, resulting in a 25% increase in event check-in efficiency and a seamless attendee experience.
Front Desk Administrator
Biofitness New York
New York, NY
05.2018 - 10.2021
- Greeted clients upon arrival, offered assistance and answered questions to build rapport and retention.
- Optimized check-in and payment workflows through the utilization of Mindbody software, leading to a 15% increase in efficiency and a 10% reduction in processing time.
- Ensured transactional integrity by meticulously verifying payment cards against identification.
- Provided prompt assistance and informative responses to inquiries, reinforcing client engagement and loyalty.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Maintained personnel records and updated internal databases to support document management.
Education
BBA - Marketing Management
2007 - 2011
Skills
Bookkeeping
Customer and client relations
Office administration
Administrative duties
G-Suite
Spreadsheet management
Contract agreement preparation
Supervising staff
Recordkeeping
Presentation design
Marketing
Mindbody Online
Office management
Guest services
Administrative support
Additional Information
Bilingual, native speaker of both English and German. Dual citizenship between US and South Africa
Software
Adobe
Microsoft Office
Timeline
Lead Front Desk Coordinator - O2 Fit Nation
11.2021 - Current
Front Desk Administrator - Biofitness New York
05.2018 - 10.2021
Pace University - BBA, Marketing Management
2007 - 2011