Kirstyn Dingus
Langley,KY
Summary
Dependable Employee with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. I have consistently met and or exceeded all bio metrics, and performance standards for the duration of my position. I encourage critique and feed back from peers.
Overview
16
16
years of professional experience
Work History
Assisted With Training of New Hires
Gilbarco Veeder Root/Invenco by GVR
Greensboro, NC
12.2023 - Current
- Worked with team members to promote great customer service and pleasant work environment.
- Engaged with New Hires, and assisted them in their roles as Tier 1 agents, to help them grow and be successful in their positions, as well as answered and advised on any questions they had during their training.
Tier 2 Technical Support Specialist
Gilbarco Veeder Root/Invenco by GVR
Greensboro, NC
02.2023 - Current
- Provided guidance to Tier 1 Technical Support Specialists when needed.
- Maintained positive working relationship with fellow staff and management.
- Assisted customers with installation and configuration of software products.
- Investigated reported issues, coordinated with internal teams and devised strategies for responding to customers.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Mastered new products, developed advanced technical knowledge and applied new skills in fast-paced environment.
- Provided technical support to customers via phone, email, and chat.
- Collaborated with other departments such as Sales, Networking, Systems Administration.
- Resolved customer complaints in a timely manner.
- Demonstrated technical skills in systems management, security, service management, applications and networking and solved complex problems according to established procedures and industry best practices.
- Performed remote troubleshooting sessions with customers using virtual tools such as TeamViewer or LogMeIn.
- Created detailed reports of customer interactions and resolutions.
- Met statistical metrics regarding ticket and contact quality, first call resolution, attendance and productivity.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Diagnosed system errors and performed troubleshooting steps.
- Identified recurring customer issues and reported them to the appropriate team for further investigation.
- Tracked customer information such as contact details, hardware configurations.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Collaborated with others to discuss new opportunities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
CSR Associate
Double Kwik
Martin, KY
07.2022 - 12.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Maintained work area and kept cash drawer organized.
- Checked personal identifications during alcohol and tobacco sales.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Helped with purchases and signed customers up for rewards program.
- Followed company security procedures for handling large sums of money.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register or POS system to receive payment by cash, check and credit card. Primarily used the Passport Point of Sale system, and was proficient in its use.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Processed customer payments quickly and returned exact change and receipts.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Learned roles of other departments to provide coverage and keep store operational.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers promptly and responded to questions.
- Fostered relationships with customers to expand customer base and retain business.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Worked closely with front-end staff to assist customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Offered customers carry-out service at completion of transaction.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Scanned items and checked pricing on cash register for accuracy.
- Balanced daily transactions on a computerized point-of-sale system.
- Welcomed customers, offering assistance to help find store items.
- Helped customers find specific products, answered questions, and offered product advice.
- Adhered to company initiatives and achieved established goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Issued receipts, refunds, credits or change due to customers.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Legal Secretary
Mcguire Law Offices
Prestonsburg, KY
08.2021 - 02.2022
- Photocopied all correspondence, documents and other printed materials.
- Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Checked office supplies stock and placed orders to maintain levels.
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Scheduled depositions, mediations and arbitrations with parties involved in litigation cases.
- Assisted in trial preparation activities such as organizing exhibits, preparing witness binders and assembling jury instructions.
- Coordinated multiple schedules using online calendaring system.
- Composed, edited and typed complex memos and reports with job-related software.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Received and disbursed incoming mail.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Composed and revised legal documents, letters, depositions and court documents.
- Composed and revised letters and depositions.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Coordinated and scheduled meetings and telephone conferences.
- Proofed documents and submitted to attorneys for review.
- Processed and distributed invoices to bill clients.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Acted as liaison between clients, vendors and attorneys.
- Opened new client files and new matters in CMS.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Arranged case files and maintained records and notebooks.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Accounts Payable Specialist
Cooley Medical Equipment
Prestonsburg, KY
08.2007 - 01.2019
- Processed accounts payable transactions in a timely manner according to established policies and procedures.
- Provided support to the accounting team as needed during busy periods or special projects.
- Analyzed account data for accuracy and maintained appropriate documentation of transactions.
- Reviewed invoices and check requests for accuracy, completeness, and conformity to company policy.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution.
- Assisted managing leaders to identify and eliminate non-value added tasks.
- Processed and reconciled 400+ purchase parts, raw materials and freight invoices weekly.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Worked closely with department personnel to produce accurate and timely bills.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Maintained accurate records of payments made to vendors.
- Checked postings and documents for correctness, accuracy and proper coding.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
- Prepared and processed payrolls.
- Liaised with vendors and customers to confirm information and address client issues.
- Developed relationships with vendors and suppliers to ensure prompt payment of invoices.
- Tracked income and expenses for business using accounting software.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Assisted with month-end closing activities related to accounts payable.
- Coded invoices and other records to maintain organized and accurate records.
- Reconciled or entered report discrepancies found in financial records.
- Received and recorded cash, checks and transfers.
- Ensured compliance with applicable state sales tax laws concerning purchases.
- Prepared and updated vendor files, tax documents and insurance information.
- Matched orders with invoices and recorded required information.
- Prepared weekly payroll for team of salaried and hourly employees.
- Investigated discrepancies between purchase orders, receiving documents, and vendor invoices.
- Answered inquiries from internal departments regarding accounts payable status.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Maintained up-to-date knowledge of relevant accounts payable regulations.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Researched and resolved invoice discrepancies and issues with vendors and suppliers.
- Prepared checks for mailing or electronic payment processing.
- Handled high-volume invoice processing with minimal supervision.
- Performed financial calculations for amounts due, interest charges and balances.
- Worked collaboratively with other departments to resolve billing disputes.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Handled bi-weekly payroll services for 150 employees.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Science - Minor History
Big Sandy Community And Technical College
Prestonsburg, KY05-2010
Skills
- Recordkeeping
- Research
- Project Support
- Supply Restocking
- Clerical Support
- Scheduling
- Computer Skills
- Administrative Tasks
- Problem-Solving
- Telephone Etiquette
- Team Collaboration
- Microsoft Office Suite
- Administrative Support
- Teamwork and Collaboration
- Attention to Detail
- Billing and Coding
- Interpersonal and Social Skills
- Client Relationships
- Multitasking and Organization
- Fast Learner
- Strong Academic Record
- Quality Control
- Creative and Resourceful
- Outstanding Communication Skills
References
References available upon request.
Timeline
Assisted With Training of New Hires
Gilbarco Veeder Root/Invenco by GVR
12.2023 - Current
Tier 2 Technical Support Specialist
Gilbarco Veeder Root/Invenco by GVR
02.2023 - Current
CSR Associate
Double Kwik
07.2022 - 12.2022
Legal Secretary
Mcguire Law Offices
08.2021 - 02.2022
Accounts Payable Specialist
Cooley Medical Equipment
08.2007 - 01.2019
Associate of Science - Minor History
Big Sandy Community And Technical College
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