Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Hi, I’m
Kirstyn Dugger
Executive Assistant
HANFORD,CA
Summary
Overview
15
years of professional experience
Work History
Glad Tidings ChurchHanford,CA
Executive Assistant
09.2020 - Current
Job overview
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Used advanced software to prepare documents, reports, and presentations.
- Answered high volume of phone calls and email inquiries.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Improved office efficiency by implementing new filing systems and document management processes.
- Facilitated training and onboarding for incoming office staff.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Updated and maintained confidential databases and records.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Conner’s ApplianceHanford, CA
Office Manager
07.2009 - 09.2020
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Created, maintained and updated filing systems for paper and electronic documents.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Evaluated employee records and productivity and submitted evaluation reports.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Lemoore High SchoolLemoore, CA
High School Diploma
University Overview
West Hills College - LemooreLemoore, CA
Associate Of Business Administration from English Language And Literature
University Overview
Skills
Performance improvement
Project planning
Sorting and labeling
Administrative support
Report Development
Office management
Report analysis
Risk management
Human Resources Management (HRM)
Office administration
Employee training and development
Technical Support
Conflict management
Filing and data archiving
Expense reporting
Extensive vocabulary
Schedule & calendar planning
Project Management
Proofreading
Timeline
Executive Assistant
Glad Tidings Church
09.2020 - Current
Office Manager
Conner’s Appliance
07.2009 - 09.2020
Lemoore High School
High School Diploma
West Hills College - Lemoore
Associate Of Business Administration from English Language And Literature