Kirstyn Jernigan
BIGELOW,USA
Summary
Seeking a position with a company that will allow me to fully utilize my multi-tasking abilities, outstanding problem-solving skills, and excellent communication proficiencies to benefit the organization.
Highly skilled in customer service, efficient inventory control, maintaining client and employee relationships, as well as computer operations and administration.
Overview
13
13
years of professional experience
Work History
Team Lead Receptionist
Arkansas Urology
1375 Superior Drive, Conway, AR
06.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Managed a team of receptionists, providing guidance and support to ensure top-quality service.
- Ensured all front desk procedures adhered to company standards and industry best practices, maintaining a consistent level of quality service across all shifts.
- Handled escalated guest complaints with professionalism, finding effective solutions that ensured customer satisfaction while maintaining company policies.
- Collaborated with other department leads to address cross-functional challenges and improve overall operations.
- Mentored junior-level receptionists on proper phone etiquette, enhancing communication skills amongst the entire team.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
Managing Director of Household
Stay at Home Mom
03.2016 - Current
- Overseeing all components of a small team and building team morale
- Supervising and organizing trips and excursions
- Maintaining the household, i.e
- Laundry operations, chef, janitorial duties, and chauffer
Dishwasher/Food Server
Southridge Village-Conway
Conway, USA
02.2016 - 03.2016
- Maintained high standards of customer service during high-volume/fast paced operations
- Followed procedures for safe food preparation and presentation
- Monitored food preparation methods and portion sizes
Cashier
Colt's Quickdraw
Greenbrier, USA
09.2014 - 11.2014
- Managed cash drawers
- Created receipts
- Assisted management with inventory control and restocked merchandise
- Built loyal clientele through professional interactions and consistent appreciation
Shift Manager
McNespey Kountry Junction
Greenbrier, USA
10.2011 - 06.2013
- Remained flexible and adjusted to customer service situations as they occurred
- Ensured that each customer received outstanding service by providing a friendly environment
- Assisted colleagues in sales techniques
- Resolved inquiries and issues with customers
- Conducted cash balancing operations
- Assisted with daily store closing procedures
- Measured gas levels with accuracy
- Assisted with store inventory process
- Maintained sanitation, health, and safety standards
Education
Diploma -
Greenbrier High School
01.2013
Skills
- Highly skilled in customer service
- Efficient inventory control
- Maintaining client and employee relationships
- Computer operations and administration
- Scheduling appointments
- Reception management
- Mail handling
- Payment collection
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Reliable and punctual
References
- Whitney Brandt, 501-581-8913
- Stacy Gordon, 501-581-9193
Timeline
Team Lead Receptionist
Arkansas Urology
06.2021 - Current
Managing Director of Household
Stay at Home Mom
03.2016 - Current
Dishwasher/Food Server
Southridge Village-Conway
02.2016 - 03.2016
Cashier
Colt's Quickdraw
09.2014 - 11.2014
Shift Manager
McNespey Kountry Junction
10.2011 - 06.2013
Diploma -
Greenbrier High School