Kirstyn McGregor
Johnstown,PA
Summary
Dynamic sales professional with a proven track record in numerous retail positions, excelling in customer service, inventory management, and team-building. Leveraged CRM software to boost sales and enhance client relations. Skilled in conflict resolution and team collaboration, driving repeat business and achieving sales targets. Recognized for exceptional problem-solving and adaptability in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Sales Associate
Michaels Craft Store
Johnstown, PA
12.2025 - Current
- Developed promotional displays that attracted customer attention and boosted seasonal sales volume.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
JCPenney
Johnstown, PA
05.2014 - 01.2025
- Assisted customers in selecting merchandise and provided product knowledge to enhance shopping experience.
- Processed transactions efficiently, ensuring accurate cash handling and adherence to company policies.
- Maintained visual merchandising standards, restocking shelves to create an appealing shopping environment.
- Collaborated with team members to achieve sales targets and improve overall customer satisfaction ratings.
- Trained new associates on store procedures, enhancing team performance and operational efficiency.
- Analyzed inventory levels, minimizing stock shortages through proactive ordering and management strategies.
- Implemented customer feedback initiatives, leading to improved service quality and repeat business opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Call Center Sales Representative
Qualifon
Johnstown, PA
02.2024 - 03.2024
- Increased customer satisfaction through effective communication and problem resolution.
- Utilized CRM software to track sales leads and manage customer interactions efficiently.
- Developed tailored sales pitches based on individual customer needs and preferences.
- Mentored new team members on best practices for call handling and sales techniques.
Daytime Manager
Indiana Lions Club ('Camp Orenda' Branch)
Indiana, PA
05.2022 - 09.2022
- Supervised daily operations ensuring compliance with safety and organizational standards.
- Developed and implemented training programs for staff to enhance service quality.
- Coordinated volunteer schedules optimizing resource allocation for events and activities.
- Managed inventory control processes to maintain adequate supplies for camp operations.
- Ensured compliance with industry-specific health regulations while maintaining a clean workspace for both employees and customers.
- Created staff schedules that maximized coverage during peak hours, enhancing customer service levels without overburdening employees.
Bar and Restaurant Manager
Barnstormer's Pub & Grill
Johnstown Airport, Johnstown PA
03.2016 - 10.2020
- Supervised daily operations, ensuring high service standards and customer satisfaction.
- Developed staff training programs, enhancing team performance and efficiency.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Coordinated promotional events, driving increased foot traffic and sales revenue.
- Monitored compliance with health and safety regulations, maintaining a safe environment for patrons and staff.
- Managed vendor relationships, negotiating contracts to achieve cost savings and quality improvements.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
Secretary to the General Manager
Whorl Painting
Johnstown, PA
01.2014 - 09.2016
- Prepared and calculated material lists for residential painting projects
- Created, reviewed, and managed cost estimates for houses
- Maintained project documentation and customer records
- Managed daily operations and communications for General Manager's office.
- Coordinated schedules, meetings, and travel arrangements for executive leadership.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Prepared reports and estimates for clients
House Painter
Whorl Painting
Johnstown, PA
02.2013 - 01.2014
- Led residential and commercial painting projects, ensuring high-quality finishes and customer satisfaction.
- Trained and mentored junior painters on techniques and safety protocols, enhancing team performance.
- Developed efficient workflow processes that reduced project completion times while maintaining quality standards.
- Implemented color consultations with clients to achieve desired aesthetics and ensure alignment with design vision.
Waitress
Pizza Mans Pizza
Johnstown, PA
01.2013 - 12.2013
- Provided exceptional customer service in fast-paced dining environment.
- Processed orders accurately.
- Maintained cleanliness and organization of dining area health standards.
Education
Automotive Technology (3 Years of Study) - Small Engines
GJCTC
Johnstown, PA06-2014
High School Diploma -
Ferndale Area Highschool
Johnstown, PA01-2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Flexible schedule
- Conflict resolution
- Complex Problem-solving
- POS system operation
- Professional demeanor
- Sales training
- Contract preparation
- Client account management
- Friendly and outgoing
Timeline
Sales Associate
Michaels Craft Store
12.2025 - Current
Call Center Sales Representative
Qualifon
02.2024 - 03.2024
Daytime Manager
Indiana Lions Club ('Camp Orenda' Branch)
05.2022 - 09.2022
Bar and Restaurant Manager
Barnstormer's Pub & Grill
03.2016 - 10.2020
Sales Associate
JCPenney
05.2014 - 01.2025
Secretary to the General Manager
Whorl Painting
01.2014 - 09.2016
House Painter
Whorl Painting
02.2013 - 01.2014
Waitress
Pizza Mans Pizza
01.2013 - 12.2013
Automotive Technology (3 Years of Study) - Small Engines
GJCTC
High School Diploma -
Ferndale Area Highschool