KIRT G MARTIN JR
NEW ORLEANS,LA
Summary
Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 10+years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
GENERAL MANAGER
La Quinta by Wyndham
10.2018 - Current
- Manage all areas of the hotel and create a great environment for guests and employees
- Complete daily paperwork, order supplies needed for property to function
- Attend budget meetings to make sure we are on track for each quarter
- Go over daily and special event rates to make sure we are maximizing our profits
- Create schedule for employees
- Ensure new employees entering the La Quinta/Wyndham family are trained and have the correct tools to set them up for success
- Established employee development plan, setting clear expectations for team members
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Implemented appropriate plans for resolving unfavorable trends and enhancing profits
- Provided clear direction and set priorities for accomplishing desired actions and results
- Met safety and security standards by overseeing preventative maintenance and repairs
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Monitored store performance and identified opportunities for improvement.
HOTEL FRONT OFFICE MANAGER
Loews
05.2018 - 10.2018
- Manage front office
- Create reservations
- Attend meetings
- Assist bellman when short staffed
- Assist management with housekeeping recon reports, schedules, and guest weekly activities
- Developed and implemented controls to manage expenses
- Prepared forecasts and reports, assisting in development of operations budget
- Promoted correct procedures for accounting, credit control, and handling of financial transactions
- Analyzed front office data to identify opportunities for improvement.
FRONT OFFICE SUPERVISOR
Wyndham Avenue Plaza Vacation Ownership
05.2016 - 05.2018
- Helped get guests checked in with reservations
- Created reservations
- Assisted bellman when short staffed
- Assisted management with housekeeping recon reports, schedules, and guest weekly activities
- Promoted correct procedures for accounting, credit control, and handling of financial transactions
- Developed and implemented controls to manage expenses
- Prepared forecasts and reports, assisting in development of operations budget
- Assisted with event planning and coordination.
RAMP AGENT
Delta Airline
05.2013 - 05.2016
- Transported luggage and cargo to various airport locations
- Operated baggage scanners and computers to route baggage and cargo to passengers' destinations
- Practiced safety-conscious behaviors in operational processes and procedures
- Assisted passengers with wheelchair assistance and special needs requirements
- Managed ground service equipment including loaders, baggage carts, and aircraft deicers.
GYM SALESMAN
Riviera
03.2013 - 11.2013
- Worked with management teams to develop annual sales plans, goals, and targets
- Developed and maintained strong customer relationships and networks within designated sales territory
- Communicated product features, advantages, and benefits to customers
- Negotiated contracts and prices with clients to exceed sales goals
- Handled client deposits and transactions and updated billing information in company databases.
MAIL CARRIER
USPS POSTAL SERVICE
12.2010 - 07.2013
- Delivered high volume of mail daily in a timely and efficient manner
- Sorted mail and packages according to delivery sequence
- Completed loading and unloading of mail trucks with hundreds of parcels safely and securely
- Maintained logs to monitor delivery rates and vehicle maintenance schedule
- Communicated with dispatcher, modifying route according to instructions.
SUPERVISOR
Ritz Carlton
07.2009 - 12.2010
- Took orders and served them
- Organized workflow tasks to prevent downtime and production gaps
- Delegated tasks to team members according to individual strengths
- Set performance goals for staff members and helped teams meet important deadlines.
SUPERVISOR
Rite Aid
07.2008 - 05.2009
- Cleaned stock room
- Assisted customers with selective and sales items
- Stocked merchandise on a daily basis
- Organized workflow tasks to prevent downtime and production gaps
- Set performance goals for staff members and helped teams meet important deadlines
- Delegated tasks to team members according to individual strengths.
SUPERVISOR
Sandra Freeman
05.2007 - 06.2008
- Ran errands as needed for supplies
- Assisted in installation of drywall
- Painted
- Cleaned up work area at the end of the day
- Set performance goals for staff members and helped teams meet important deadlines
- Organized workflow tasks to prevent downtime and production gaps
- Delegated tasks to team members according to individual strengths.
ASSISTANT MANAGER
K & M Builders
05.2007 - 06.2007
- Coordinated employee schedules according to staff availability and processed time-off requests
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Prepared monthly sales reports and presented them to senior management
- Handled employee discipline and termination according to company policies
- Helped oversee the daily operations of the store, managing staff and inventory.
SUPERVISOR
Finish Line Footwear
11.2006 - 02.2007
- Assisted customers with their selection of footwear
- Stocked shoes in warehouse
- Helped merchandise footwear accessories
- Performed data entry
- Organized workflow tasks to prevent downtime and production gaps
- Delegated tasks to team members according to individual strengths
- Set performance goals for staff members and helped teams meet important deadlines.
Education
High School Diploma -
John McDonough High School
05.2008
Skills
- Staff Development
- Sales Team Development
- Total Quality Management
- Labor Cost Controls
- Economic Analysis
- Verbal And Written Communication
- Program Development
- Project Planning
- Staff Training
- Market Analysis
- Employee Scheduling
- Safety Assurance
- Staff Motivation
- Team Leadership
- Financial Administration
- Process Automation
- Vendor Sourcing
- Business Development
- Workflow Planning
- Program Administration
- Advertising and Marketing
- Budget Administration
- Team Oversight
- Account Management
- Schedule Management
- P&L Management
- Inventory Control
- Marketing
- Problem Resolution
- Relationship Building
- Customer Relations
- Cost Reductions
- Budget Development
- Team Player
Timeline
GENERAL MANAGER
La Quinta by Wyndham
10.2018 - Current
HOTEL FRONT OFFICE MANAGER
Loews
05.2018 - 10.2018
FRONT OFFICE SUPERVISOR
Wyndham Avenue Plaza Vacation Ownership
05.2016 - 05.2018
RAMP AGENT
Delta Airline
05.2013 - 05.2016
GYM SALESMAN
Riviera
03.2013 - 11.2013
MAIL CARRIER
USPS POSTAL SERVICE
12.2010 - 07.2013
SUPERVISOR
Ritz Carlton
07.2009 - 12.2010
SUPERVISOR
Rite Aid
07.2008 - 05.2009
SUPERVISOR
Sandra Freeman
05.2007 - 06.2008
ASSISTANT MANAGER
K & M Builders
05.2007 - 06.2007
SUPERVISOR
Finish Line Footwear
11.2006 - 02.2007
High School Diploma -
John McDonough High School
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