Kirti Patel
Frisco,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
General Manager
Holiday Inn & Suites
12.2022 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Raised property accuracy and accountability by creating new automated tracking method.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Assisted in recruiting, hiring and training of team members.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Regional Manager
Best Western Hotel
Greenville, TX
07.2015 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Modeled best practices for sales and customer service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
General Manager
Staybridge Suites Hotel
Plano, TX
2018.03 - 2022.12
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Oversaw the hotel's financial operations with precision, Including budgeting, forecasting and financial reporting.
- Maintained and surpassed brand standards by implementing rigorous quality assurance measures across all department.
- Implemented cost control measures without compromising the quality of service.
Education
Bachelor of Science - Biology
Passaic County Community College
Paterson, NJ11.1993
Skills
- Financial Oversight
- Program Optimization
- Training and coaching
- Skilled negotiator
- Staff training/development
- Labor Cost Controls
- Budget Control
- Employee Motivation
- Revenue Growth
- Time Management
Timeline
General Manager
Holiday Inn & Suites
12.2022 - Current
General Manager
Staybridge Suites Hotel
2018.03 - 2022.12
Regional Manager
Best Western Hotel
07.2015 - Current
Bachelor of Science - Biology
Passaic County Community College
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