KIRTI RAJ
Manager
Regina,SK
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Manager
Freshii
02.2019 - 06.2024
- Collaborated with marketing teams to develop promotional strategies that attracted new customers while retaining existing clientele.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Streamlined catering services for special events, liaising with clients to ensure their needs were met efficiently and successfully executing functions from start to finish.
- Stayed abreast of industry trends, incorporating innovative ideas into menus, service techniques, or other operational aspects when beneficial for the establishment''s success.
- Managed budgetary constraints effectively, allocating funds appropriately across various departments based on prioritized needs assessment.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 11 team members.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Developed unique events and special promotions to drive sales.
Customer Service Representative
Tim Hortons
04.2018 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Advanced Diploma - Baking And Pastry Arts
Humber College
Misssissauga 05.2001 -
BBA - Hospitality Administration And Management
Sardar Patel University
India 05.2001 -
Skills
Operations Management
Financial Management
Marketing
Expense Tracking
Performance Management
Workforce Management
Staff Training and Development
Microsoft Office
Timeline
Manager
Freshii
02.2019 - 06.2024
Customer Service Representative
Tim Hortons
04.2018 - 02.2019
Advanced Diploma - Baking And Pastry Arts
Humber College
05.2001 -
BBA - Hospitality Administration And Management
Sardar Patel University
05.2001 -