Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KIRTI WALIA

Bakersfield,CA

Summary

Accomplished Technical Program Manager with a strong background in strategic planning, program efficiency, and healthcare operations. Extensive expertise in leading cross-functional teams and executing complex projects that align with organizational goals. Adept at developing and implementing strategies to improve service levels, regulatory compliance, and operational efficiency. Seeking to contribute to Centene’s mission of transforming community health by leveraging a proven track record in strategic project leadership.

Overview

13
13
years of professional experience
1
1
Certification

Work History

ENCOUNTERS MANAGER

COMMON SPIRIT HEALTH/DHMSO
04.2020 - Current
  • Spearheaded the establishment and management of the Encounters Department, significantly enhancing compliance and operational transparency with health plan mandates
  • Developed and executed strategic initiatives aimed at optimizing encounter data submission processes, resulting in a 25% improvement in submission timeliness and a 30% reduction in compliance-related issues
  • Identified opportunities to improve program efficiency and service levels, and implemented key performance indicators (KPIs) to track and enhance the quality of encounter submissions
  • Collaborated with leadership to design a long-term strategy for the department, focusing on process automation and resource optimization, leading to a 20% increase in departmental productivity
  • Drove the development of departmental standards for reporting, which enhanced encounter data analysis and trend monitoring, supporting strategic decision-making across the organization.

PMO DIRECTOR

COMMON SPIRIT HEALTH/DHMSO
04.2019 - 04.2020
  • Led the strategic planning and execution of multiple, concurrent projects, ensuring alignment with company strategic objectives and regulatory compliance
  • Designed and implemented a comprehensive project management strategy, standardizing processes across the PMO, resulting in a 15% improvement in project delivery times and a 10% increase in stakeholder satisfaction
  • Developed strategies to improve operational efficiency, successfully aligning resources and prioritizing projects to meet organizational goals
  • Utilized corporate and industry-standard project management tools to effectively manage projects, including detailed documentation of action items, risk mitigation plans, and project timelines
  • Formulated risk management strategies that were integrated into the project lifecycle, leading to a significant reduction in project risks and enhanced project outcomes
  • Negotiated with project stakeholders to secure resources, resolve issues, and mitigate risks, ensuring project success and stakeholder satisfaction
  • Provided leadership and communicated project status to all stakeholders, including executive summaries and presentations.

ASSOCIATE

BOOZ ALLEN HAMILTON
09.2011 - 01.2019
  • Delivered strategic consultancy in healthcare project management, identifying and implementing opportunities for operational improvement and regulatory compliance
  • Led strategic initiatives focused on optimizing healthcare operations, including the development of tailored strategies for Medicare Supplemental benefits, resulting in a 15% improvement in benefit utilization rates
  • Managed multiple projects through the full lifecycle, from requirements gathering to execution and closure, ensuring alignment with client objectives and strategic goals
  • Provided detailed analysis and tailored recommendations to enhance client operations, particularly in Medicare Supplemental benefits, including dental, vision, and hearing
  • Cultivated and maintained strong client relationships, serving as a trusted advisor on healthcare operations, regulatory compliance, and strategic planning.

Education

MBA -

University of Southern California
05.2024

Master of Science -

Georgetown University
05.2011

Bachelor of Science -

University of Maryland
05.2008

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Strategic Planning
  • Operations Management
  • Project Management
  • Staff Training and Development

Certification

  • Project Management Professional (PMP)

Timeline

ENCOUNTERS MANAGER

COMMON SPIRIT HEALTH/DHMSO
04.2020 - Current

PMO DIRECTOR

COMMON SPIRIT HEALTH/DHMSO
04.2019 - 04.2020

ASSOCIATE

BOOZ ALLEN HAMILTON
09.2011 - 01.2019

MBA -

University of Southern California

Master of Science -

Georgetown University

Bachelor of Science -

University of Maryland

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