Kirubel Seyoum
Las Vegas,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues, and im also highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Sheraton Hotel
03.2020 - 10.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Front Desk Supervisor
Hilton Hotel
01.2018 - 02.2020
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Greeted and welcomed guests in a friendly, professional manner.
- Assisted guests with inquiries and requests.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
Accounting
Berhan Bank
02.2014 - 12.2017
- Assisted with the preparation of monthly, quarterly, and annual financial statements.
- Maintained records of all banking activities such as deposits, withdrawals, checks issued.
- Investigated irregularities in bank account activity and prepared necessary documentation for resolution.
- Worked closely with auditors to provide requested information for audits.
Education
Bachelor of Arts - Accounting And Marketing
St. Mary University
Ethiopia09-2017
Skills
- Product Knowledge
- Consultative Sales
- Data Collection
- Account Updating
- Data Entry
- Multi-Task Management
- Customer Service
- Computer Proficiency
- Retail Sales Customer Service
- Microsoft PowerPoint
Timeline
Customer Service Representative
Sheraton Hotel
03.2020 - 10.2023
Front Desk Supervisor
Hilton Hotel
01.2018 - 02.2020
Accounting
Berhan Bank
02.2014 - 12.2017
Bachelor of Arts - Accounting And Marketing
St. Mary University
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