Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Employment Authorization
Disclaimer
Timeline
Generic

Kiruthiga Murugesan

North Providence,RI

Summary

To seek a challenging position in an organization to effectively utilize my abilities, contributing to the firm objective and offering scope for dynamism & professional coupled growth.

A proactive and results-driven professional with an MBA in Human Resource Management & Systems and over a year of experience in recruitment, student support, and customer engagement. Skilled in managing the full recruitment process, building strong relationships, and exceeding enrollment targets. Adept at handling high volumes of interactions with prospective students and clients, providing personalized support, and ensuring a smooth process from inquiry to registration. Thrives in fast-paced settings, balancing independent work with collaborative teamwork to achieve organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Contact Center representative (Student Lending Specialist – Education & Finance)

Software Galaxy Solutions
Johnston, RI
04.2024 - 08.2024
  • Company Overview: Citizens Bank - contractor
  • Managed inbound and outbound calls using an auto-dialer system
  • Addressed customer inquiries, resolve issues, and de-escalate upset customers to achieve satisfactory resolutions
  • Actively listened to customer inquiries to accurately assess their needs
  • Diligently recorded all customer interactions in a tracking system, swiftly identifying and addressing expressions of dissatisfaction
  • Adhered to company policies, procedures, and relevant state and federal regulations to ensure compliance in all daily tasks
  • Assisted with additional duties as needed to support business line operations
  • Citizens Bank - contractor

Teacher Assistant - Part time

Academy for Little Children
Warwick, RI
07.2023 - 02.2024

HR Recruiter

Orcapod Consulting
Bangalore, India
09.2018 - 02.2019
  • Coordinated recruitment efforts, including job postings, candidate screening, and interview scheduling
  • Conducted new employee orientations and facilitated HR training programs
  • Assisted in the development and implementation of HR policies and procedures
  • Managed employee records and ensured compliance with confidentiality standards
  • Collaborated with team members to improve HR processes, enhancing overall efficiency
  • Maintaining and developing a healthy database of candidate profiles
  • Client Coordination and Maintaining the Client & Candidates Details

HR Executive

Rebus Business Solutions Pvt Ltd
Chennai, India
05.2013 - 05.2014
  • Accomplishments: Recipient of ‘Make the difference’ in Rebus Business solutions Pvt ltd
  • Coordinated recruitment efforts, including job postings, candidate screening, and interview scheduling
  • Conducted new employee orientations and facilitated HR training programs
  • Assisted in the development and implementation of HR policies and procedures
  • Managed employee records and ensured compliance with confidentiality standards
  • Collaborated with team members to improve HR processes, enhancing overall efficiency
  • Maintaining /Updating Leave Record
  • Conduct exit interview

HR Consultant

P3synergy Consulting
Chennai, India
12.2012 - 05.2013
  • Understanding the Clients Requirements
  • Sourcing the Right Candidates through Portals, References, and Social Networking sites
  • Achieve Individual Team Targets
  • Conducting Telephonic & schedule for Face-to-Face Interview
  • Follow up the candidates as to their joining dates joining formalities
  • Maintaining Enhancing Database
  • Negotiating with the clients and candidates for CTC
  • Maintaining and developing a healthy database of candidate profiles
  • Client Coordination and Maintaining the Client & Candidates Details

Education

MBA - HR & Systems

Avinashilingam University
01.2012

BBA -

Lady Dock College
01.2010

Skills

  • End-End recruitment
  • Proficient in Office applications (MS Word, Excel, PowerPoint, Outlook, Access)
  • Scheduling interviews and organization
  • Database management
  • Excellent communication and interpersonal skills

Accomplishments

  • Difference Award | Rebus Business Solutions
    Recognized for outstanding contributions to improving operational efficiency by 20%, implementing successful strategies that streamlined processes, and fostering a collaborative team environment.
  • Volunteer Teacher | Rhode Island Tamil Sangam
    Taught Tamil language and cultural lessons to students of various age groups, promoting cultural preservation and engagement. Developed lesson plans and fostered a positive, inclusive learning environment.

Certification

Certifications

  • Getting Started with U.S. Payroll Fundamentals
    Coursera – Completed on September 12, 2024
    Grade Achieved: 95.83%
    Developed a strong understanding of U.S. payroll processes, tax laws, and employee compensation structures.
  • Verified International Academic Qualifications
    World Education Services – Issued October 2023
    Verified academic credentials from Avinashilingam University & Lady Doak College, India , ensuring recognition and equivalency in the U.S. educational system.

Employment Authorization

SRC2408850462, 12/31/27

Disclaimer

I hereby declare that all the above information provided by me is true to the best of my knowledge.

Timeline

Contact Center representative (Student Lending Specialist – Education & Finance)

Software Galaxy Solutions
04.2024 - 08.2024

Teacher Assistant - Part time

Academy for Little Children
07.2023 - 02.2024

HR Recruiter

Orcapod Consulting
09.2018 - 02.2019

HR Executive

Rebus Business Solutions Pvt Ltd
05.2013 - 05.2014

HR Consultant

P3synergy Consulting
12.2012 - 05.2013

MBA - HR & Systems

Avinashilingam University

BBA -

Lady Dock College
Kiruthiga Murugesan