Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Kirvania Sanchez

Lilburn,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Metro By T-Mobile
Atlanta, GA
08.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Processed customer adjustments to maintain financial accounts.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Mobile Expert

Metro By T-Mobile
Norcross, GA
03.2016 - 07.2018
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Performed in-store product demonstrations at assigned events.
  • Maintained sound knowledge of company product suites.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Science - Nursing

Georgia State University
Atlanta, GA
11.2023

High School Diploma -

Meadowcreek High School
Norcross, GA
05.2017

Skills

  • Interpretation and Translation Services
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Time Management
  • Team Communication
  • Online Communication
  • Cash Handling
  • Flexible Hours
  • Computer Proficiency and Microsoft Office

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

Customer Service Representative

Metro By T-Mobile
08.2018 - Current

Mobile Expert

Metro By T-Mobile
03.2016 - 07.2018

Bachelor of Science - Nursing

Georgia State University

High School Diploma -

Meadowcreek High School

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Kirvania Sanchez