KIRZA HERNANDEZ
New York,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
CENTER MANAGER III
SIGHTMD
06.2018 - Current
- Recruit, manage, develop a team of 10-12 ophthalmic technicians and medical receptionists
- Establish and monitor performance goals and productivity
- Improve office operations and efficiency by 20% managing patient balance collections
- Administer and managed a yearly budget for office requirements, service contracts, supply replenishment
- Increase office productivity and daily workflow by reducing wait times and increasing patient relations
- Coordinate staff, physician and patient schedules
- Organize office meetings to ensure effectiveness, efficiency and safety
- Delegate tasks and assignments to staff for growth, development and promotion
- Coach, mentor and discipline utilizing a core value system
- Ensure security, integrity and confidentiality of data in accordance with HIPPA law
- Coordinate and oversee a range of staff and operational support activities
- Partner with HR to maintain company policies and protocols
- Oversee the surgical department for multiple physicians who operate at many ambulatory surgical centers
- Team with Accounts Payable in the processing of purchase orders, transactions for repair vendors.
FRONT DESK SUPERVISOR/SURGICAL COORDINATOR
THE GROUP FOR WOMEN (MOUNT SINAI MERGE)
10.2000 - 07.2018
- Train and lead employees and lower graded staff
- Coordinate and oversee a range of staff and operational support activities
- Serve as a liaison with other departments and hospital units in the resolution of day-to-day administrative and surgical situations
- Schedule and coordinate surgical procedures for multiple physicians at various facilities
- Coordinate Chemotherapy drug ordering and shipment for in-office infusion
- Multi-phone line management, including screening and scheduling appointments, conferences and meetings
- Obtain insurance verification and precertification for medical services, procedures and intravenous drug therapy
- Compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established medical/surgical policies; prepare, transcribe, compose, type, edit, and distribute agendas and medical correspondence
- Process transactions and track payments
- Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, including coordinating travel as well as lodging arrangements.
Education
ASSOCIATES - SCIENCES IN HEALTH CARE STUDIES
FINGERLAKES COMMUNITY COLLEGE
01.2024
MUNICIPAL TRAINING CENTER
06.1994
Skills
- Staff Leadership
- Interdepartmental Collaboration
- Performance Evaluation and Monitoring
- Team Leadership
- Payroll Administration and Timekeeping
- Performance Improvement
- Performance Evaluations
- Management Team Building
- KPI Tracking
- Teamwork and Collaboration
- Performance Improvements
- Employee Relations
Websites
Skills And Characteristics
- TEAM BUILDING
- STAFF LEADERSHIP, TRAINING & DEVELOPMENT
- LEADERSHIP MENTORING
- MEDICAL KNOWLEDGE & TERMINOLOGY
- HIPPA AND OSHA COMPLIANCE
- POLICY & PROCEDURES
- CPT, ICD10 CODING
- PROBLEM SOLVING
- EMR
- ADMINISTRATIVE SUPPORT
- BALANCE COLLECTIONS
- CREDENTIALING
Honors And Awards
- PHI THETA KAPPA HONOR SOCIETY ALPHA EPILSON CHI CHAPTER, 2023
- DEANS LIST, FINGER LAKES COMMUNITY COLLEGE, 2023
Languages
Spanish
Native or Bilingual
Timeline
CENTER MANAGER III
SIGHTMD
06.2018 - Current
FRONT DESK SUPERVISOR/SURGICAL COORDINATOR
THE GROUP FOR WOMEN (MOUNT SINAI MERGE)
10.2000 - 07.2018
ASSOCIATES - SCIENCES IN HEALTH CARE STUDIES
FINGERLAKES COMMUNITY COLLEGE
MUNICIPAL TRAINING CENTER
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