KISANET BAHTA
Washington,[DC] District Of Columbia
Summary
Experienced in all aspects of operations, strategy and finance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Office Consultant
USCCB
06.2023 - Current
- Organizing confidential files in archive room for secure and easy retrieval.
- Scanned program case files efficiently.
- Stored and organized data into organization's secured drive.
- Documented data and completed accurate updates to case records
- Handled confidential information with high privacy.
- Successfully worked independently with minimum supervision.
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with strong sense of personal responsibility
- Manage time efficiently in order to complete all tasks within deadlines
- Excellent communication skills, both verbal and written
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Customer Service Associate
MGM Resorts
08.2022 - Current
- Successfully handled large amounts of cash accurately and securely
- Excelled in providing five star customer service in high volume client environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Worked flexible hours across weekend and holiday shifts
- Achieved employee of month award for 100% accurate money counting and handling.
Catering Office Assistant
Cosmos Club
07.2021 - 01.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Maintained flexible work schedule to meet event needs.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Prepared dishes for catering events or during high-volume shifts.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Ordered food items and supplies needed to fulfill catering jobs.
- Created catering menu based upon client specifications, event type, dietary needs and budget.
- Cultivated interpersonal skills by building positive relationships with others
Shipping and Receiving Associate
Pinterest Inc
06.2019 - 07.2021
- Customer service; Greeted employees in mailroom, assisted and handled received packages, utilized Zendesk to help employees with their receiving and shipping questions.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day
- Organized storage areas to optimize materials movements and minimize labor hours
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Updated database with changes in carrier status
- Completed basic mathematical calculations to check weights and dimensions of shipments
- Collaborated with internal departments to verify customer satisfaction and order accuracy
- Communicated with vendors and suppliers to verify timely delivery of goods
- Moved shipment materials to and from designated areas using lift and hand trucks
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages
- Received several awards and complementary bonus for cleanliness & organizing office environment and working efficiently in high-volume projects
Office Associate
WeWork
06.2017 - 06.2019
- Maintained office organization and cleanliness with team of four employees.
- Managed daily data entry and kept clerical information accurate and up-to-date
- Prepared and edited documents to produce precise, accurate and professional communication
- Coordinated efficient calendars for 4 staff members by factoring in schedule availability and load limitations
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
- Maintained and updated office records, both digital and physical
- Organized events and meetings to maximize capacity and keep event venues running smoothly
- Screened visitors and issued badges to maintain safety and security
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
Education
Cerificate - AWS SysOps (Cloud Operations)
ImpactTek
Manassas, VA03.2023
Customer Service Training -
International Refugee Committee
Oakland, CA06.2017
Bachelor of Science - Computer Application
Eritrea Institute of Technology Asmara
Asmara, Eritrea06.2014
Skills
- Excellent Customer Service
- Bilingual
- Microsoft Suites
- Zendesk
- Great Communication
- Motivated & Dedicated
- Task & Detail Oriented
- Strong Team Worker
Languages
Tigrigna
Native or Bilingual
Amharic
Native or Bilingual
English
Full Professional
Arabic
Elementary
Timeline
Office Consultant
USCCB
06.2023 - Current
Customer Service Associate
MGM Resorts
08.2022 - Current
Catering Office Assistant
Cosmos Club
07.2021 - 01.2023
Shipping and Receiving Associate
Pinterest Inc
06.2019 - 07.2021
Office Associate
WeWork
06.2017 - 06.2019
Cerificate - AWS SysOps (Cloud Operations)
ImpactTek
Customer Service Training -
International Refugee Committee
Bachelor of Science - Computer Application
Eritrea Institute of Technology Asmara
Similar Profiles
Danilo MartinezDanilo Martinez
Technical Assistance and Placement Specialist at USCCB Migration and Refugee ServicesTechnical Assistance and Placement Specialist at USCCB Migration and Refugee Services
Jessica L. Adams, MAPS, MSWJessica L. Adams, MAPS, MSW
Outreach Contractor at USCCB Synod Implementation TeamOutreach Contractor at USCCB Synod Implementation Team
Shirley WilliamsShirley Williams
Medical Receptionist at Dental DreamsMedical Receptionist at Dental Dreams