KISANET BAHTA
Washington,[DC] District Of Columbia
Summary
Experienced in all aspects of operations, strategy and finance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Office Consultant
USCCB
06.2023 - Current
- Organizing confidential files in archive room for secure and easy retrieval.
- Scanned program case files efficiently.
- Stored and organized data into organization's secured drive.
- Documented data and completed accurate updates to case records
- Handled confidential information with high privacy.
- Successfully worked independently with minimum supervision.
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with strong sense of personal responsibility
- Manage time efficiently in order to complete all tasks within deadlines
- Excellent communication skills, both verbal and written
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Customer Service Associate
MGM Resorts
08.2022 - Current
- Successfully handled large amounts of cash accurately and securely
- Excelled in providing five star customer service in high volume client environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Worked flexible hours across weekend and holiday shifts
- Achieved employee of month award for 100% accurate money counting and handling.
Catering Office Assistant
Cosmos Club
07.2021 - 01.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Maintained flexible work schedule to meet event needs.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Prepared dishes for catering events or during high-volume shifts.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Ordered food items and supplies needed to fulfill catering jobs.
- Created catering menu based upon client specifications, event type, dietary needs and budget.
- Cultivated interpersonal skills by building positive relationships with others
Shipping and Receiving Associate
Pinterest Inc
06.2019 - 07.2021
- Customer service; Greeted employees in mailroom, assisted and handled received packages, utilized Zendesk to help employees with their receiving and shipping questions.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day
- Organized storage areas to optimize materials movements and minimize labor hours
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Updated database with changes in carrier status
- Completed basic mathematical calculations to check weights and dimensions of shipments
- Collaborated with internal departments to verify customer satisfaction and order accuracy
- Communicated with vendors and suppliers to verify timely delivery of goods
- Moved shipment materials to and from designated areas using lift and hand trucks
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages
- Received several awards and complementary bonus for cleanliness & organizing office environment and working efficiently in high-volume projects
Office Associate
WeWork
06.2017 - 06.2019
- Maintained office organization and cleanliness with team of four employees.
- Managed daily data entry and kept clerical information accurate and up-to-date
- Prepared and edited documents to produce precise, accurate and professional communication
- Coordinated efficient calendars for 4 staff members by factoring in schedule availability and load limitations
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
- Maintained and updated office records, both digital and physical
- Organized events and meetings to maximize capacity and keep event venues running smoothly
- Screened visitors and issued badges to maintain safety and security
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
Education
Cerificate - AWS SysOps (Cloud Operations)
ImpactTek
Manassas, VA03.2023
Customer Service Training -
International Refugee Committee
Oakland, CA06.2017
Bachelor of Science - Computer Application
Eritrea Institute of Technology Asmara
Asmara, Eritrea06.2014
Skills
- Excellent Customer Service
- Bilingual
- Microsoft Suites
- Zendesk
- Great Communication
- Motivated & Dedicated
- Task & Detail Oriented
- Strong Team Worker
Languages
Tigrigna
Native or Bilingual
Amharic
Native or Bilingual
English
Full Professional
Arabic
Elementary
Timeline
Office Consultant
USCCB
06.2023 - Current
Customer Service Associate
MGM Resorts
08.2022 - Current
Catering Office Assistant
Cosmos Club
07.2021 - 01.2023
Shipping and Receiving Associate
Pinterest Inc
06.2019 - 07.2021
Office Associate
WeWork
06.2017 - 06.2019
Cerificate - AWS SysOps (Cloud Operations)
ImpactTek
Customer Service Training -
International Refugee Committee
Bachelor of Science - Computer Application
Eritrea Institute of Technology Asmara
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