Summary
Overview
Work History
Education
Skills
Timeline
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Kish Baker

Memphis,TN

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Ready to help achieve company goals.

Overview

7
7
years of professional experience

Work History

Data Analyst

Accounting Seed
10.2022 - Current
  • Coordinated statistical data analysis.
  • Updated organizational systems and subsystems to improve and streamline data collection by 20%.
  • Compiled, evaluated and reviewed engineered data for Salesforce system.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Transformed project data requirements into project data models.
  • Researched and resolved issues regarding integrity of data flow into Salesforce database.
  • Participated in requirements meetings to understand business needs.
  • Collaborated with business-unit leaders to identify and prioritize problems.

Quality Review and Audit Analyst

Cigna
04.2020 - 03.2023
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Produced and reviewed audit reports for submission to Customer Service Management and advised on audit recommendations and internal controls.
  • Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
  • Complied with established internal procedures by examining reports, processes and documentation.
  • Performed strategic planning, execution and finalization of 20 audits per daily goal.
  • Exceeded daily and monthly metrics.
  • Planned and executed audit phases and data input into Verint software for analysis.
  • Provided assistance and support to Call Center Supervisor in performing accounting analysis according to rigorous schedules.
  • Coordinated, managed and implemented projects for auditor and examiner evaluations.
  • Enhanced audit controls by improving planning and testing processes.
  • Developed and implemented corrective actions to bring business areas in line with standards.
  • Prepared monthly OPS Insight reports for various venture capital funds.
  • Mentored and trained 10 Quality Analyst for oversees locations.

Physician Relationship Ambassador

Accredo Health
05.2016 - 04.2020
  • Primary contact for 10 at risk Physician Offices.
  • Delivered pharmacy benefit, drug coverage, prior authorization, and accurate procedures for medication exceptions.
  • Performed monthly Sales call.
  • Took leading role in delivery of life of script status in weekly Tableau report.
  • Supervised physicians, mid-level practitioners and other health care providers and coordinated work.
  • Liaised with Account Management and Sales team to better understand physician needs and recommend appropriate solutions.
  • Provided technical troubleshooting and problem solving for physicians with portal issues.
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
  • Maintained physician satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to physician requests for products, services and company information.
  • Increased overall referrals and prescription intake.
  • Developed and maintained extensive contact with physician, resulting in increased visibility.

Education

High School Diploma -

Central High School
Memphis, TN
05.1995

Skills

  • Business Management
  • Data Quality Assurance Processes
  • Microsoft Visio
  • Reporting Tools
  • Clear and Concise Communication
  • Data Collection Management
  • Attention to Detail
  • Database Programming and SQL
  • Client Correspondence
  • Information Flow Management
  • Work Organizing and Prioritizing
  • Use Cases
  • Data Quality

Timeline

Data Analyst

Accounting Seed
10.2022 - Current

Quality Review and Audit Analyst

Cigna
04.2020 - 03.2023

Physician Relationship Ambassador

Accredo Health
05.2016 - 04.2020

High School Diploma -

Central High School

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Kish Baker