Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessDevelopmentManager
Kisha Anderson

Kisha Anderson

Flight Attendant
Cypress,TX

Summary

Reliable, pleasant, and results driven administrative individual with high level business administration and customer service experience. Strong interpersonal planning, decision-making and organizational skills, along with sound verbal and written communication abilities. Excellent multi-tasker and attentive to detail.

Overview

31
31
years of professional experience

Work History

Flight Attendant

Spirit Airlines Inc.
Houston , TX
10.2022 - Current

* Responsible for the safety and comfort of Guests aboard the aircraft while providing exemplary service.
* Provide Guests with briefings pre-flight, during flight, and after landing.
* Assist Guests by answering any inquiries they may have in addition to aiding Guests with their carry-on items, which may require overhead lifting.
* Market, sell, and provide snacks and beverages to Guests.
* Check emergency equipment and be aware of hazardous situations in the cabin.
* Demonstrate the use of emergency equipment as required.
* Provides leadership, direction, and assistance during an emergency situation, including aircraft evacuation, administering first aid to ill or incapacitated Guests, and during incidents such as turbulent flights and delayed flights.
* Maintain compliance with all Federal Aviation Regulations as well as Spirit’s policies and procedures.
* May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g. emergencies change in workload, rush jobs, or technical developments).

Operations and Executive Assistant

ELSO Inc
Portland, OR
12.2021 - Current
  • Friendly, accessible and responsive to the public and serves as one of the organization’s primary contacts for general inquiries, via phone, and general email inbox., Communicates professionally and knowledgeably about programs, what we do and who we are
  • Responds in a timely manner to parents, families, community partners, funders, donors etc
  • On behalf of the organization., Assists Executive Director, Chief Operating
  • O cer, and Development Director with all community engagement events logistics., Responsible for coordination/purchasing
  • Ce and administrative supplies., Provides technical support for virtual speaking engagements including setting up Zoom meetings, sending invitations, communicating with clients, and streaming presentation and videos.,
  • Transcribes minutes of meetings, Performs minor accounting duties,
  • Maintains and submits monthly expense reports for all Executives.,
  • Manages debit card reconciliation for Executive Director., Maintains comprehensive and accurate records., Manages the executive’s calendar, including making appointments and prioritizing the most sensitive matters and managing conference registrations and coordinating speaking engagements., Organizes meetings, including scheduling, sending reminders, and organizing catering when necessary., Provides administrative assistance, such as writing and editing emails, drafting memos, and preparing communications on the executive’s behalf.,
  • Maintains and organizes
  • Ce systems, procedures and operations, to carry out administrative duties such as designing filing systems, typing, copying, binding, ordering, scanning, etc., Coordinates Executive maintenance technical issues and updates., Manages ongoing maintenance of shared tools, equipment and technology., Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies., Collaborates with the
  • Operations team on maintaining and organizing
  • Ce systems, specifically Google Suites, procedures and operations, to carry out administrative duties such as designing filing systems, typing, copying, binding, scanning, etc., Back up for misc tasks such as checking the mail, depositing checks, and managing vendor passwords and accounts.

Administrative Associate V

Prairie View A&M University
Prairie View, TX
12.2018 - 04.2022

Coordinates daily office support activities and administrative interactions., Assists in the coordination of daily work flow and the resolution of complex, highly sensitive and confidential matters., Provides organizational planning and problem solving skills., Researches and analyzes administrative requirements for specific programs or projects.,Provides technical information regarding administrative procedures, services, or programs., Develops procedures for complex or specialized functions., Responds to inquiries and interprets rules, regulations, policies and procedures., Monitors compliance with policies and procedures., Maintains a variety of fiscal, administrative, and academic records., Verifies, processes, and reviews forms, reports, tables, and other documents., Performs special analyses and project summaries., Coordinates travel arrangements and prepares itineraries., Coordinates meetings, seminars, and other special events., Coordinates the maintenance of files, records, office supplies, or equipment., Makes recommendations for process improvements, administrative changes, or new initiatives., Hires, trains, and supervises student workers and support sta.

Senior Operations, Manager/Admin III

FedEx Ground Stations
Houston, TX
10.2010 - 01.2021
  • Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing company and regulatory policies and procedures
  • Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including line haul, quality assurance and customer service., Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time., Serves as the customer’s first line of contact for a variety of issues
  • Essential Functions., Provides clerical support to various management and operational functions, including, but not limited to: photocopying, filing and faxing, emailing and answering telephone., Reviews, researches and/or enters data in various systems to support respective functional area., Compiles data and provides various regular AdHoc reports to management for review and determination.,
  • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues., Assists management with Business
  • Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review., Supports ability for timely delivery and mitigates loss and damage by performing address searches/correction through various sources and ensuring packages are in good condition for the customer.,
  • Lead, educate and develop company employees, Plan daily manpower needs to ensure customers’ freight is delivered and picked-up timely and damage free, Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight,
  • Monitor dock to ensure proper loading techniques, Evaluate and reconfigure route structures and bids based on local tendencies and characteristics, Conduct safety meetings and facilitate quality groups,
  • Monitor and analyze all opportunities to cut costs and improve e ciencies, Assist customers with rate quotes, claim information and setting appointments, Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc., Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure, Communicate with Account Manager(s) to ensure customers’ and company’s needs are met, Identify freight moving at incorrect weight and classification, Ensure all OS&D is identified and processed properly, Monitor actual performance data and gather information for reporting, Assist Operations Supervisors as needed; conduct pre-shift meetings; implement company policy, Comply with all applicable laws/regulations, as well as company policies/procedures,
  • Perform other duties as required.

Administrative Assistant

Baylor College of Medicine, LI, Environmental Health
Houston, TX
05.2018 - 12.2018
  • Assists in planning, coordinating and initiating business management and administrative services for the organizational unit., Advises and assists contacts within the organizational unit on Human Resources/SAP related issues for faculty and sta ., Processes and oversees the processing of personnel actions for faculty and sta in SAP., Communicates College policy to departmental personnel, responds to policy questions, and develops internal procedures to insure compliance with policy., Composes routine letters and correspondence and prepares other documents.,
  • Processes SAP reimbursements including check requests, purchase orders, travel requests, cash requests and journal voucher transfers.,
  • Coordinates meetings, new hire orientation, special events, etc., Perform other job duties as assigned.

Administrative Support Coordinator III

Baylor College of Medicine/Texas Children’s Hospital
Houston, TX
06.2016 - 05.2018
  • Perform administrative and general
  • Ce duties of a responsible and sometimes confidential nature., Provide administrative support to faculty., Preparing and overseeing the preparation of routine financial/expenditure documents for the organizational unit, maintaining routine financial/expenditure files, and following up on vendor inquiries.,
  • Preparing regular reports, gathering and summarizing data., Organizing, screening, and prioritizing mail; answering questions and furnishing information on behalf of the supervisor., Using personal computers and related software for word processing, graphics, databases, and spreadsheets., Generating, assisting with and proofreading general correspondence., May work with confidential information where discretion is necessary to protect confidentiality, and may maintain confidential files and records., Setting up and typing financial, statistical, and textual reports from source documentation., Processing various personnel and financial transactions within SAP; troubleshooting and resolving problems with SAP., Distributing and marinating departmental announcements., Backup for the daily CV

administrative support, Assistant

UT MD Anderson Cancer Center
Houston, TX
11.2014 - 06.2016
  • Primary, that handles BCM travel and reimbursements for faculty at TCH., Performing other duties as assigned
  • Provide a full range of administrative duties, which include the following: filing, typing, copying, scanning, and faxing., Schedule and coordinate meetings and appointments for assigned physicians., Manage travel request, travel arrangements, expense reimbursements and leave authorization., Prepare and update curriculum vitae

Executive Assistant

Metropolitan Transit Authority of Harris County
Houston, TX
07.2007 - 11.2014
  • Format for assigned physicians., Train new hires, and develop process improvement plans., Assist in using PowerPoint to prepare slides and poster presentations., Responsible for composing, viewing, and editing manuscripts, correspondence, memoranda’s, meeting minutes, agendas, presentations, and letters of recommendation., Proofread documents for minor changes and corrections., Compose documents for submissions to journals, grants, protocols, and other research studies using endnote and reference manager., Coordinate department activities for meetings including CME credits., Responsible for managing Purchase Orders, Break
  • Room, and Section Supplies., Manage and keeps track of membership renewal dates and professional licensure., Distribute departmental mail and lab coats., Provide and manage sick and vacation leave balances
  • I (Support Vehicle
  • Maintenance/Running Repair/Kashmere Facility), Assists with correspondence, memos, letters, and reports Initiates routine and some non-routine correspondence and memoranda., Screens telephone calls and visitors, and resolves routine and complex inquiries.,
  • Establishes, monitors, and follow-up on suspense items requiring approval., Schedules and maintains the Superintendent's calendar, meetings and travel arrangements, etc., Maintains
  • Ce filing/records system according to METRO's file retention program., Maintains
  • Ce supply inventory., Initiates requisitions for standard and non-standard itemsInteracts with all levels of management including Board members.,
  • Prepares documents for account expenditures and determines expense allocations., Ensures accuracy and proper documentation of sta expense reports., Compiles and prepares travel and administrative account reports., Makes copies of materials, correspondence, and reports as needed., Assists with the New Hire orientation process; creating new hire packets., Assists with Open Enrollment, Service Awards and related processes., Reconciling and processing vendor payments and other invoices., Maintenance of the HR procedures and guidelines., Promotes safety awareness and follows safety procedures in an e ort to reduce or eliminate accidents., Development and submission of Board documents.,
  • Performs other duties as assigned., Reconcile monthly credit card statements for 2 cardholders., Perform duties as State of Texas Notary
  • Public to witness signatures for METRO business as needed/requested.

Customer Field Representative/Customer Service, Representative (Call Center)

Consolidated Edison of New York, Inc
New York, NY
06.2001 - 06.2006
  • Logged and tracked job information on various systems., Job scheduling and compilation of various status reports., Maintained current files of maps, job-layouts, plates, etc., Created and received Oracle requisitions for Bronx/Westchester materials, supplies and services., Read electric and gas meters in private houses, apartment buildings and commercial spaces., Coordinated Routes., Inspected for possible tampering of electricity., Inspected for gas leaks., Handled customer inquiries, complaints, billing questions and payment extensions/requests as well as o ering and setting up payment arrangements., Managed a high-volume workload within a deadline-driven environment., Opened and closed customers’ accounts., Maintained an availability of 90% on a daily basis.,
  • Analyzed customers’ accounts accurately., Worked as a team player.

Education

Degree - undefined

West Virginia State University, Institute
1995

Degree - Business Administration

The University of Charleston
1993

Diploma - undefined

Longwood High School
1992

undefined

College Prep

Skills

  • Microsoft O ce Suite,
  • Google O ce Suite,
  • Sharepoint,
  • PeopleSoft/ORACLE/SAP,
  • Concur/Travel, Expense
  • Tracking, OpenTempo, EPIC,
  • OneWeb, ClinicStation, EASE,
  • PubMed, Lotus Notes,
  • Kronos, EndNote
  • LANGUAGES
  • English
  • Prairie View A&M University, Prairie View, TX - Administrative
  • Associate V (O ce of the President - Ruth J Simmons

References

REFERENCES Available upon request

Timeline

Flight Attendant

Spirit Airlines Inc.
10.2022 - Current

Operations and Executive Assistant

ELSO Inc
12.2021 - Current

Administrative Associate V

Prairie View A&M University
12.2018 - 04.2022

Administrative Assistant

Baylor College of Medicine, LI, Environmental Health
05.2018 - 12.2018

Administrative Support Coordinator III

Baylor College of Medicine/Texas Children’s Hospital
06.2016 - 05.2018

administrative support, Assistant

UT MD Anderson Cancer Center
11.2014 - 06.2016

Senior Operations, Manager/Admin III

FedEx Ground Stations
10.2010 - 01.2021

Executive Assistant

Metropolitan Transit Authority of Harris County
07.2007 - 11.2014

Customer Field Representative/Customer Service, Representative (Call Center)

Consolidated Edison of New York, Inc
06.2001 - 06.2006

Degree - undefined

West Virginia State University, Institute

Degree - Business Administration

The University of Charleston

Diploma - undefined

Longwood High School

undefined

College Prep
Kisha AndersonFlight Attendant