Kisha Anderson-Davis
Administration
Locust Grove,GA
Summary
Proven track record in enhancing Customer Service and Administrative efficiency, notably at SAFCON Environmental Health. Excelled in Office Administration and Customer Relationship Management, achieving significant improvements in client satisfaction. Skilled in payroll processing and multi-line phone systems, demonstrating a keen understanding of confidentiality and efficiency.
Overview
14
14
years of professional experience
Work History
Secretary
SAFCON Environmental Health
05.2015 - 07.2023
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
Custom Care Service
Bernard's Construction Services
08.2009 - 11.2014
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Saint Elizabeth Technical High Evening Institute
Saint Elizabeth, Jamaica06.2016
Skills
- Customer Service
- Office Administration
- Payroll Administration
- Appointment Scheduling
- Data Verification
- Payment posting
- Spreadsheet
- Payroll Processing
- Confidentiality understanding
- Inventory purchasing
- Managing purchasing activities
- Multi-Line Phone Systems
- Accounts receivable and payable
Timeline
Secretary
SAFCON Environmental Health
05.2015 - 07.2023
Custom Care Service
Bernard's Construction Services
08.2009 - 11.2014
High School Diploma -
Saint Elizabeth Technical High Evening Institute
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