Kisha Morgan-Ashford
Shaker Heights,OH
Summary
Executive Administrative Assistant with robust background supporting executive leadership. Skilled in managing complex schedules, coordinating high-stakes meetings, and handling confidential information with discretion. Demonstrates strong focus on teamwork and adaptability in fast-paced environments. Known for efficient problem-solving, impeccable organizational skills, and ability to drive results through effective collaboration.
Overview
2026
2026
years of professional experience
Work History
Senior Provider Administrative Assistant
UH Cleveland Medical Center
Cleveland, OH
06.2023 - 05.2025
- Respond to internal and external confidential emails and other correspondence to facilitate hi-level communication and enhance business processes.
- Produce accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Enhance executive productivity by managing calendars.
- Facilitate successful meetings and events through Outlook, meticulous planning, coordination, and logistical support.
- Play vital role in onboarding new residents and provided orientation materials and guidance for seamless integration into workplace culture.
- Handled administrative tasks such as expense report processing and invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Travel coordination - Coordinated and booked airfare, hotel, ground transportation, and prepared itinerary to facilitate successful trips.
- Educated patients on pre and post surgical requirements.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient records.
Patient Service Representative
Cleveland Clinic-Marymount Hospital
Garfield Heights, OH
11.2022 - 06.2023
- Used Epic to schedule appointments for office visits, surgical procedures, and diagnostic test.
- Collaborated closely with medical providers to ensure seamless coordination of care across various specialties.
- Coordinated referrals through insurance and other medical specialists and documented details in patient records.
- Checked patient insurance, demographic and health history to keep information current.
- Helped address patient complaints through timely corrective actions and appropriate referrals.
- Adhered to strict HIPAA guidelines to protect patient privacy while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Transcribe high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coordinates office operations clinical and non-clinical along with scheduling appointments for department providers.
- Coordinated special projects and managed schedules.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Created and produced marketing material for special events.
Customer Service Representative /Credit Officer
The Step 2 Company, LLC
Streetsboro, OH
06.2017 - 10.2021
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Complied with internal controls and government regulations.
- Improved understanding of financial statements, which helped in assessing risk.
- Made decisions and recommendations about extending lines of credit.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Performed credit reviews on corporations to assess financial conditions.
Customer Service Supervisor / Inside Sales Rep
Life Line Screening Of America, LLC
Independence, OH
- Educated customers using medical terminology and processed payments using Life Line Screenings medical billing system
- Actively participated in recruitment of qualified candidates for Customer Service Department utilizing interview skills
- Continued professional development through webcast training, employee enrichment, and one on one sessions
- Compiled team reports through Reporter, Reporter Real Time, and Taske Systems
- Assisted IT with system development
- Developed and delivered year end Performance Evaluations
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Vascular Screenings, protecting company reputation and loyal client base
- Handled 100 - 400 outbound and inbound calls daily with goal of collecting owed debt
- Trained team members on performance metrics and consumer behavior identification.
- Coordinated national community health screening events and developed effective call strategies utilizing advanced resources
- Supported Outside Sales Reps in opening new accounts and upgrading existing services
- Prepared marketing materials according to time lines of site distribution
- Maintained site relationships between company, reporting progress and informing contacts of upcoming events
- Recorded all information regarding financial status of customers
- Resolved challenging situations with friendly but firm strategies
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Education
License - Cosmetology
- Dean's List 4 Terms
- Professional Development: Management
- 4.0 GPA
Skills
- Chief of Staff Support
- Proficient in Epic systems
- Appointment scheduling expertise
- Analytical problem-solving
- Workflow Optimization
- Travel logistics management
- Proficient calendar management
- Spreadsheet data management
- Business correspondence expertise
- Online conference organization
- Expense report analysis
- Medical Terminology
- Excel, Powerpoint, Microsoft Word, Outlook, Oracle, QGenda, and Google documents
- Multitasking and organization
Timeline
Senior Provider Administrative Assistant - UH Cleveland Medical Center
06.2023 - 05.2025
Patient Service Representative - Cleveland Clinic-Marymount Hospital
11.2022 - 06.2023
Customer Service Representative /Credit Officer - The Step 2 Company, LLC
06.2017 - 10.2021
Customer Service Supervisor / Inside Sales Rep - Life Line Screening Of America, LLC
Remington College - License, Cosmetology