Summary
Overview
Work History
Education
Skills
Timeline

Kisha Morgan-Ashford

Shaker Heights,OH

Summary

Executive Administrative Assistant with robust background supporting executive leadership. Skilled in managing complex schedules, coordinating high-stakes meetings, and handling confidential information with discretion. Demonstrates strong focus on teamwork and adaptability in fast-paced environments. Known for efficient problem-solving, impeccable organizational skills, and ability to drive results through effective collaboration.

Overview

2026
2026
years of professional experience

Work History

Senior Provider Administrative Assistant

UH Cleveland Medical Center
06.2023 - 05.2025
  • Respond to internal and external confidential emails and other correspondence to facilitate hi-level communication and enhance business processes.
  • Produce accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Enhance executive productivity by managing calendars.
  • Facilitate successful meetings and events through Outlook, meticulous planning, coordination, and logistical support.
  • Play vital role in onboarding new residents and provided orientation materials and guidance for seamless integration into workplace culture.
  • Handled administrative tasks such as expense report processing and invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Travel coordination - Coordinated and booked airfare, hotel, ground transportation, and prepared itinerary to facilitate successful trips.
  • Educated patients on pre and post surgical requirements.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient records.

Patient Service Representative

Cleveland Clinic-Marymount Hospital
11.2022 - 06.2023
  • Used Epic to schedule appointments for office visits, surgical procedures, and diagnostic test.
  • Collaborated closely with medical providers to ensure seamless coordination of care across various specialties.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient records.
  • Checked patient insurance, demographic and health history to keep information current.
  • Helped address patient complaints through timely corrective actions and appropriate referrals.
  • Adhered to strict HIPAA guidelines to protect patient privacy while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Transcribe high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coordinates office operations clinical and non-clinical along with scheduling appointments for department providers.
  • Coordinated special projects and managed schedules.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Balanced deposits and credit card payments each day.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Created and produced marketing material for special events.

Customer Service Representative /Credit Officer

The Step 2 Company, LLC
06.2017 - 10.2021
    • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
    • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
    • Complied with internal controls and government regulations.
    • Improved understanding of financial statements, which helped in assessing risk.
    • Made decisions and recommendations about extending lines of credit.
    • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
    • Performed credit reviews on corporations to assess financial conditions.

Customer Service Supervisor / Inside Sales Rep

Life Line Screening Of America, LLC
  • Educated customers using medical terminology and processed payments using Life Line Screenings medical billing system
  • Actively participated in recruitment of qualified candidates for Customer Service Department utilizing interview skills
  • Continued professional development through webcast training, employee enrichment, and one on one sessions
  • Compiled team reports through Reporter, Reporter Real Time, and Taske Systems
  • Assisted IT with system development
  • Developed and delivered year end Performance Evaluations
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Vascular Screenings, protecting company reputation and loyal client base
  • Handled 100 - 400 outbound and inbound calls daily with goal of collecting owed debt
  • Trained team members on performance metrics and consumer behavior identification.
  • Coordinated national community health screening events and developed effective call strategies utilizing advanced resources
  • Supported Outside Sales Reps in opening new accounts and upgrading existing services
  • Prepared marketing materials according to time lines of site distribution
  • Maintained site relationships between company, reporting progress and informing contacts of upcoming events
  • Recorded all information regarding financial status of customers
  • Resolved challenging situations with friendly but firm strategies
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.

Education

License - Cosmetology

Remington College, Cleveland, OH
  • Dean's List 4 Terms
  • Professional Development: Management
  • 4.0 GPA

Skills

  • Chief of Staff Support
  • Proficient in Epic systems
  • Appointment scheduling expertise
  • Analytical problem-solving
  • Workflow Optimization
  • Travel logistics management
  • Proficient calendar management
  • Spreadsheet data management
  • Business correspondence expertise
  • Online conference organization
  • Expense report analysis
  • Medical Terminology
  • Excel, Powerpoint, Microsoft Word, Outlook, Oracle, QGenda, and Google documents
  • Multitasking and organization

Timeline

Senior Provider Administrative Assistant - UH Cleveland Medical Center
06.2023 - 05.2025
Patient Service Representative - Cleveland Clinic-Marymount Hospital
11.2022 - 06.2023
Customer Service Representative /Credit Officer - The Step 2 Company, LLC
06.2017 - 10.2021
Customer Service Supervisor / Inside Sales Rep - Life Line Screening Of America, LLC
Remington College - License, Cosmetology

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Kisha Morgan-Ashford