Kisha Brown-Anderson
East Orange,NJ
Summary
Seasoned operations leader with19 years of experience, adept in enhancing transportation and courier strategies to improve efficiency and reduce costs. As Director of Transportation Operations, achieved a25% increase in team productivity and a30% decrease in delivery errors through innovative technology integration. Seeking Director of Operations role to drive organizational excellence and operational success.
Results-driven Associate Director known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and project management. Excel at communication, problem-solving, and adaptability, ensuring successful outcomes in fast-paced environments. Harness these soft skills to lead teams effectively toward organizational goals.
Overview
19
19
years of professional experience
Work History
Associate Director Courier Strategy
Wonder
Parsippany, NJ
10.2022 - 05.2024
- Directed operational strategy team to initiate courier hubs in the greater New York area, boosting delivery efficiency by 15%.
- Manage and mentor a team of logistics professionals, resulting in a20% boost in productivity and the attainment of key performance indicators
- Perform cost-benefit analysis for courier initiatives to ensure positive investment returns and optimal budget allocation
- Foster a culture of continuous improvement, leading to a30% increase in operational efficiency through process enhancements and regular feedback implementation
Director Transportation Operations
FreshDirect
Bronx, NY
10.2021 - 10.2022
- Enhanced team productivity by25% through effective leadership and promotion of a collaborative work environment, achieving critical performance targets
- Negotiated with transportation vendors to secure contracts that led to a12% cost savings, simultaneously upholding service reliability and timeliness
- Implemented robust emergency response protocols, achieving a25% decrease in operational downtime during unforeseen incidents
Sr Manager Transportation Operations
FreshDirect
04.2020 - 10.2021
- Managed the operations center, overseeing daily activities and facilitating coordination between customer service, transportation, and external customers
- Supervised and mentored a team of operations professionals, leading to a20% increase in performance and a10% reduction in error rates
- Established and monitored KPIs to identify trends and implement improvements, achieving a15% increase in service delivery efficiencies
- Integrated new technologies to enhance operational efficiency and communication, resulting in a30% decrease in response times and a20% rise in customer satisfaction
Operations Manager
FreshDirect
07.2014 - 02.2020
- Managed an operations team to bolster productivity and performance, leading to enhanced team output
- Streamlined operational procedures, achieving a15% reduction in costs without compromising quality standards
- Led transportation operations, focusing on strategic planning and execution to align with organizational goals
- Developed and monitored KPIs to improve transportation metrics, including punctuality, fuel consumption, and driver efficiency
Operations Center Supervisor
FreshDirect
09.2010 - 07.2014
- Analyzed operational performance data, delivering comprehensive reports and actionable recommendations to improve processes to senior management
- Ensured adherence to departmental policies and procedures, facilitating prompt resolution of non-compliance issues in coordination with senior leadership
- Managed the resolution of order fulfillment issues, conducting analyses to enhance performance metrics and reduce delivery delays
Customer Service Assistant Supervisor
FreshDirect
01.2007 - 09.2010
- Supervised and developed a team of Operation Center Specialists, enhancing team proficiency and performance
- Facilitated daily briefings with senior management and staff to align operational objectives and foster communication
- Conducted performance analyses to identify and implement improvements in operational metrics
Customer Service Operations Support Specialist
FreshDirect
07.2006 - 01.2007
- Facilitated daily communication between senior management and team members, ensuring alignment on order fulfillment processes and addressing delivery challenges
- Conducted performance analyses, leading to enhanced operational efficiency and improved team metrics
Customer Service Representative
FreshDirect
08.2005 - 07.2006
- Addressed and resolved escalated customer issues, ensuring satisfactory outcomes and maintaining detailed records of interactions and resolutions within the CRM system
- Conducted performance analysis to enhance operational efficiency, contributing to the improvement of order fulfillment processes and customer service metrics
Education
B.A. - Psychology
Metropolitan College of New York
Skills
- Cross-Cultural
- Data Visualization
- Critical Thinking
- Presentation Skills
- Team Leadership
- Excellent Communication
- Decision Making
- Project Management
- Strategic Planning
- Process Improvement
- Clerical support supervision
- Process improvement
- Budget management
Timeline
Associate Director Courier Strategy
Wonder
10.2022 - 05.2024
Director Transportation Operations
FreshDirect
10.2021 - 10.2022
Sr Manager Transportation Operations
FreshDirect
04.2020 - 10.2021
Operations Manager
FreshDirect
07.2014 - 02.2020
Operations Center Supervisor
FreshDirect
09.2010 - 07.2014
Customer Service Assistant Supervisor
FreshDirect
01.2007 - 09.2010
Customer Service Operations Support Specialist
FreshDirect
07.2006 - 01.2007
Customer Service Representative
FreshDirect
08.2005 - 07.2006
B.A. - Psychology
Metropolitan College of New York
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