Kisha Carter
Highland,CA
Summary
Experienced in high volume retail, order fulfillment, and corporate office setting. Meticulously detailed multitasker, with superior client communication, and the ability to accurately forecast upcoming needs and proactively adjust operations to continuously meet deadline demands while exceeding sales and customer satisfaction goals. Areas of Expertise include: Home Health Aide / Caregiver Certified Office Assistant Data Entry, Filing and Record Management Customer Service / Cashier
Overview
13
13
years of professional experience
Work History
PORTER/CUSTODIAN
Property
11.2022 - Current
- Work with property managers and area manager on projects as needed
- Complete any requested paperwork in timely manner related to items such as work orders, inspections, or communication from residents
- Assist with preparing vacant units for rental
- Work with other staff, maintenance technicians, general laborers, contractors, etc to ensure all tasks are completed in timely manner
- Inspect property daily—grounds, building, vacant apartments, recreation areas, inside/outside lighting, public areas to ensure curb appeal, safety, and operational requirements
- Clean all common areas and parking areas
CAREGIVER
Home Care Service
10.2018 - 10.2022
- Provided round-the-clock care for client, including medication management
- Assistance with daily living activities, coordinate in-home therapy, running errands, and household chores
- Scheduled and accompanied clients to medical appointments
- Maintained clean, healthy and safe environment
- Recorded status and duties completed in logbooks for management
- Provided compassionate and patient-focused care to cultivate well-being
- Entrusted to handle confidential and sensitive situations in professional matter
CASHIER/CUSTOMER SERVICE
Sears,
01.2017 - 10.2018
- Worked with floor team and managers to meet wide range of customer needs.
- Trained new cashiers on procedures, customer service and sales techniques
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Operated cash register to record transactions accurately and efficiently. Utilized various software applications to process customer orders and payment transactions.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
CAREGIVER
Home Care Service
02.2013 - 12.2016
- Performed round-the-clock care for client, including medication management, assisted with daily living activities, running errands, and household chores
- Scheduled and accompanied clients to medical appointments
- Maintained clean, healthy and safe environment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
CLERICAL ASSISTANT
City of San Bernardino
12.2011 - 01.2013
- Created and updated work orders
- Account payables
- Answered and managed incoming calls while recorded accurate messages
- Maintained organized files and stocked supplies to support team needs and maximize performance
- Mentored, trained and supported new staff members in office policies and procedures
CLERICAL ASSISTANT
Central California Women’s Facility
10.2009 - 11.2011
- Facilitated Health Education classes for Wellness & Prevention program
- Instructed 50 plus students in daily physical workout classes.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Completed student intake, including updated student progress and records.
- Assisted with class assignments and projects.
- Maintained and clean facility equipment, and inventory.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Sierra Vista Adult School
Chowchilla, CASkills
- Microsoft Office
- Time Management
- Customer Service
- Excellent Communication Skills
- Attention to Detail
- Dependable and Responsible
- Skilled Housekeeper
Accomplishments
- OFFICE SERVICES & RELATED TECHNOLOGIES
- Analyzing claim information to identify discrepancies or missing information
- Assessing the information against requirements based on UI Code, Policies, and Procedures
- Sending employers standard forms to obtain additional information or clear up a discrepancy
- Notating all actions taken on a claim clearly and thoroughly
- Demonstrating the ability to make logical decisions
- Demonstrating the ability to manage a workload in a way that meets timeliness requirements
- All other duties as assigned by management to support claim processing
Timeline
PORTER/CUSTODIAN
Property
11.2022 - Current
CAREGIVER
Home Care Service
10.2018 - 10.2022
CASHIER/CUSTOMER SERVICE
Sears,
01.2017 - 10.2018
CAREGIVER
Home Care Service
02.2013 - 12.2016
CLERICAL ASSISTANT
City of San Bernardino
12.2011 - 01.2013
CLERICAL ASSISTANT
Central California Women’s Facility
10.2009 - 11.2011
Sierra Vista Adult School
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