Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Kisha DeSherlia

Etowah,TN
Kisha DeSherlia

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in Billing Specialist, Ready to help team achieve company goals.

Overview

15
years of professional experience

Work History

Dollar General Market

Store Manager
01.2019 - Current

Job overview

  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Worked with regional in training external district managers on store operations.

Fred’s Pharmacy

Store Manager
05.2009 - 01.2019

Job overview

  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Filled in pharmacy technician open shifts filling prescriptions and handling customer service

Education

Copper Basin High School
Copperhill, TN

High School Diploma

University Overview

Skills

  • Team Building and Leadership
  • Problem-Solving
  • Multitasking and Organization
  • Strategic thinker
  • Customer Engagement
  • Word/excel/PowerPoint
  • Teams meeting
  • Outlook calendar

Accomplishments

Accomplishments
  • CIRCLE OF EXCELLENCE, DOLLAR GENERAL - 2023
  • Top 10% Overall - Dollar General
  • Top 5% overall - Dollar General- multiple years
  • 100% Audits -Fred’s- multiple years
  • Top Store Manager- Fred’s- multiple years

Timeline

Store Manager
Dollar General Market
01.2019 - Current
Store Manager
Fred’s Pharmacy
05.2009 - 01.2019
Copper Basin High School
High School Diploma

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Kisha DeSherlia