Kisha Escudero
Antioch,CA
Summary
To obtain an Division Director/Director position Strategic individual with exceptional background spent in Non-profit supportive/community services industry. Builds lasting relationships with grantor's, funders CBO's and clients. Effective and goal-oriented leader.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Division Director Housing, Residential Services
Bayview Hunters Point Foundation For Community Imp
10.2023 - Current
- Produced 3 reports per month to analyze job performance against team goals.
- Attended weekly meetings to discuss and optimize strategies.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Promoted company by giving exciting and dynamic presentations to funders and potential donors.
- Recruited talented individuals bringing high level skills to Homelessness, Housing, Residential Services Departments.
- Championed organizational change initiatives, effectively managing stakeholder expectations throughout transitions.
- Facilitated knowledge sharing within division by organizing regular workshops, trainings, and team-building activities that promoted continuous learning and improvement.
- Mentored junior staff members, fostering professional growth and building strong talent pipeline for future leadership positions in division.
- Led the organization through period of growth, expanding the division''s reach into new markets.
- Trained staff and provided successful techniques to improve overall service to Clients, Guests, Participants, and Residents.
- Built partnerships with other divisions to leverage collective strengths in developing comprehensive solutions for clients'' needs.
- Delivered consistent financial results through disciplined budgeting practices combined with rigorous expense tracking.
- Provided strategic direction for team of 3 Directors and 2 Assistant Directors.
- Promoted diversity within division workforce by recruiting top talent from diverse backgrounds and championing inclusive policies.
- Established effective communication channels across departments, improving collaboration and information sharing among teams.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Director of Program Administration
Bayview Hunters Point Foundation for Community Improvement
03.2022 - 10.2023
- As a member of the Mission Delivery support team, the Administrative Program Director (APD) sits within a branch of support to the Chief Mission Officer (CMO) to maintain the integrity and execute the mission of the agency
- Under the direction of the CMO, the APD assists with researching planning, and implementing the organization's programs, organize and coordinate programs as assigned by the CMO
- Along with the CMO, the APD will provide strategic guidance assigned in ways that promote the BVHPF's culture and report on the progress of operations
- The ADP will collaborate with the CMO to initiate goal setting for program delivery based on the strategic objectives of funder agreements and the agency
- The ADP is responsible for planning, obtaining and allocating resources necessary to achieve program milestones from start to finish including identifying processes, implementing structure, deadlines, etc
- Assist the CMO with approving budgets and establishing efficient and effective program operations
- Coordinates projects and establishes structure across all programs organization to ensure that everything runs smoothly and follows program goals while maintaining a high level of detail for each project assigned to the APD throughout the workday
- Responsibilities include: Formulating, organizing and monitoring inter-connected projects
- In collaboration with the CMO, deciding on suitable program strategies and objectives in partnership with program leadership
- The APD coordinates cross-project activities and assists the CMO with ensuring that all programs deliver the desirable outcomes to our agency
- Work with the CMO to decide on suitable program strategies and objectives
- Coordinate cross-project activities
- In collaboration with the CMO, develop and control deadlines, budgets and activities in partnership with program leadership as assigned
- Apply change, risk and resource management
- Assume responsibility for the program's people and vendors
- Assess program performance and aim to maximize ROI
- Under the guidance of the CMO, resolve projects' higher scope issues
- Prepare reports for programs as directed by CMO
- Read reports prepared by managers to determine progress and issues and report to CMO
- Ensure program operations and activities adhere to guidelines and internal policies
- Keep CMO informed with detailed and accurate reports or presentations
- In collaboration with CMO, determines the operations structure for each project and makes choices about funding, staffing, reporting and marketing in partnership with program directors
- Supports the CMO with appointing employees to key program roles and delegate tasks based on their skills and experience
- The APD partners with the CMO to identify agency's objectives and create programs that further those goals, determining the type of content they want to produce through the program and setting benchmarks for success
- The APD may be assigned and responsible for the programs' structure integrity for a single program or oversee the development and implementation of multiple programs within the agency
- Report detailed status updates to leadership and executive team
- As directed by the CMO, apply change, risk, and resource management principles when needed
- In collaboration with CMO resolve problems between program teams and other internal stakeholders
- Coordinate with program managers and other stakeholders to create detailed implementation plans
- This includes deadlines, milestones, processes, and risk mitigation protocols
- In collaboration with CMO, provide processes for monitoring performance and collaborating with program teams to determine ways to improve.
Assistant Site Manager/Case Manager Supervisor
Bayview Hunters Point Foundation for Community Improvement Safe Navigation Center
01.2021 - 07.2022
- Supervise/manage the supportive services component within the SIP site (Shelter In Place)
- Provided housing to the homeless population during the COVID-19 Pandemic, offering case management and barrier removal services
- Oversee the site daily operations = (management of staff, SIP residents, security, floor ambassadors and housekeepers
- Provide varies trainings to staff, consisting of online portals, documentation, contact tracing
- Consistently work with an integrated team = (DPH, HSH, HSA, DSW, IHSS, and numerous CBO's).
Associate Director
Bayview Hunters Point Foundation for Community Improvement
07.2021 - 07.2022
- The Associate Director (ADS) of Shelter Programs assists the Director of Shelter Programs (DSP) with overseeing all the home's daily operations
- The ADS manages guest services, including intake and discharge procedures
- The ADS assists the DSP with ensuring that the home meets local and state regulations covering health, safety, and capacity requirements
- The ADS oversees the site during the absence of the DSP
- Supervisory (Responsibilities): Assist the DSP with the overall direction, coordination, and evaluation primarily of the Safe Navigation Center
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Purpose of Role: Reporting to the Director of Shelter Programs (DSP), the Associate Director of Shelter Programs (ADS) will partner with the DSP to be responsible for the leadership and management of all functions of the shelter site including staff supervision, services, oversight of finances, physical location management, resources development, public relations, etc
- In collaboration with the DSP, the ADS shares responsibility for achievement of programs goals, data collection and reporting outcomes that are consistent with the purpose of the program, and/or defined by funding sources
- Main Tasks and Responsibilities: Project Development and Management Assist DSP with structuring and leading teams to deliver outstanding service within the navigation shelter site(s)
- Assist with ensuring programs are delivered with integrity and achieving contract goals and deliverables with high quality and excellence
- Assist with providing direction, monitor and evaluating areas of operations and administration
- Assist the DSP as needed with providing fiscal oversight, developing an annual budget, monitoring adherence to budget, and ensuring that competitive bids are obtained for equipment and supplies; closely monitor and manage expenses within the approved budget.
Case Manager Supervisor
Bayview Hunters Point Foundation for Community Improvement
06.2020 - 01.2021
- Supervise/manage the supportive services component within the SIP site (Shelter In Place)
- Provided housing to the homeless population during the COVID-19 Pandemic, offering case management and barrier removal services
- Oversee the site daily operations = (management of staff, SIP residents, security, floor ambassadors and housekeepers
- Provide varies trainings to staff, consisting of online portals, documentation, contact tracing
- Consistently work with an integrated team = (DPH, HSH, HSA, DSW, IHSS, and numerous CBO's).
Senior Case Manager
San Francisco Conservation Corps
12.2015 - 07.2020
- Provide supportive services to TAY population - Transitional Aged Youth 18 - 25 years old
- Case Management, Advocacy, Referrals, Intakes, Assessments, Individual/Group Counseling
- Linkages to varies services (substance abuse, mental health, homelessness, criminal justice, domestic violence)
- Facilitate educational/life skills groups
- Create/maintain clients files, experienced with Workforce Development database, data tracking, representation at community engagement events, case conferences, create/revamp organization policy and procedures create partnerships with community based.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Developed strong relationships with community partners, expanding the network of available resources for clients.
Community Health Representative
UCSF Citywide Focus
02.2013 - 06.2015
- Peer counseling to severe mental health adult clients in drop-in clinic
- Individual counseling on as needed basis
- Facilitate educational/support groups
- Conduct morning community meetings
- Escort/support clients to varies outside appointments
- Advocate on client's behalf to obtain supportive services from outside agencies
- Liaison between client and Case Manager for specific client needs
- Monitor community room, input case notes into the Avatar system, billing, crisis intervention, conflict resolution, and motivational interviewing
- Create, edit, and supervise bimonthly community newsletter.
Community Health Outreach Worker
H.E.P.P.A.C
10.2010 - 06.2012
- Outreach to targeted populations- Sex Workers, IDU's, LGBT, transitional age youth, Senior's, active substance abusers, chronic homeless
- Facilitate respect counseling around HIV/ Education and harm reduction
- Administer STD/Pregnancy testing
- Assist with HIV testing, needle exchange
- Prepare and distribute varies harm reduction kits for targeted populations
- Support clients in obtaining methadone treatment, housing, food assistance, clothing, financial benefits, medical and dental service
- Rehabilitation services, referrals, advocacy
- Track monthly/quarterly stats on targeted populations.
Case Manager III
Prototypes Inc
02.2008 - 02.2010
- Manage caseload of 40 triple diagnosed female clients
- Tx planning, group facilitation, individual counseling
- Daily and weekly charting, UA testing, advocacy, referrals.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Case Manager II
Episcopal Community Services San Francisco
01.2007 - 03.2008
- Manage caseload of 40 previously homeless clients in SRO living
- Service planning, group/individual counseling, daily weekly charting
- Supportive Services - advocacy, referrals, and individual support to outside agencies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Assessed community needs and identified resources for social and community service programs.
Education
General Education -
Butte College
Oroville, CA01.1994
Skills
- Leadership skills
- Building Relationships
- Relationship Building
- Training and mentoring
- Team Management
- Leadership Development
- Staff Management
- Public Speaking
- Strategic Planning
Certification
- Harm Reduction
- HIV/AIDS Education
- Relapse Prevention
- Domestic Violence
- Recovery Education
- Crisis Intervention
- Conflict Resolution
- Motivational Interviewing
- Parenting
- Change Company Group Facilitation
Other Experience
- Shelter Coordinator
- Nurses Aide
- Domestic Violence Advocate/Counselor
- Peer Counselor
- Group Home Manager
- Customer Service
- Retail Clerk
- General Laborer for DPW City/County of San Francisco Ca.
References
References are available upon request.
Timeline
Division Director Housing, Residential Services
Bayview Hunters Point Foundation For Community Imp
10.2023 - Current
Director of Program Administration
Bayview Hunters Point Foundation for Community Improvement
03.2022 - 10.2023
Associate Director
Bayview Hunters Point Foundation for Community Improvement
07.2021 - 07.2022
Assistant Site Manager/Case Manager Supervisor
Bayview Hunters Point Foundation for Community Improvement Safe Navigation Center
01.2021 - 07.2022
Case Manager Supervisor
Bayview Hunters Point Foundation for Community Improvement
06.2020 - 01.2021
Senior Case Manager
San Francisco Conservation Corps
12.2015 - 07.2020
Community Health Representative
UCSF Citywide Focus
02.2013 - 06.2015
Community Health Outreach Worker
H.E.P.P.A.C
10.2010 - 06.2012
Case Manager III
Prototypes Inc
02.2008 - 02.2010
Case Manager II
Episcopal Community Services San Francisco
01.2007 - 03.2008
General Education -
Butte College
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