Summary
Overview
Work History
Education
Skills
Timeline
Generic

KISHA HAILE

Cincinnati,OH

Summary

Organized Health Unit Coordinator with 3 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting. Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

10
10
years of professional experience

Work History

Health Unit Coordinator

UC Health
03.2022 - Current
  • Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Provided care for 60-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.

Patient Service Associate

Compass Group USA
06.2017 - 05.2022
  • Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
  • Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.

Restaurant Manager

WENDY'S
03.2014 - 03.2017
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

Education

High School Diploma -

WESTERN HILLS HIGH SCHOOL
Cincinnati, OH
05.2000

Skills

  • EMR Updating
  • Progress Monitoring
  • Multidisciplinary team collaboration
  • Paperwork Processing
  • Process improvement strategies
  • Department collaboration

Timeline

Health Unit Coordinator

UC Health
03.2022 - Current

Patient Service Associate

Compass Group USA
06.2017 - 05.2022

Restaurant Manager

WENDY'S
03.2014 - 03.2017

High School Diploma -

WESTERN HILLS HIGH SCHOOL
KISHA HAILE