Kisha Harvey
Washington,DC
Summary
Highly motivated and certified IT professional seeking a challenging position where I can utilize skills and knowledge gained through A+ certification to contribute effectively to a dynamic team and organization.
Overview
12
12
years of professional experience
Work History
Safety Technician
DC Department of Transportation
02.2018 - 03.2020
- In my position as a safety technician, I have demonstrated my ability to control the flow of traffic from the curb side or the entering of the street intersection for pedestrians
- My main responsibility was to assist children and adults to cross the street intersections safely
- My skills set and ability was crucial in ensuring the safety of pedestrians and preventing accidents.
Concierge
Kent Security
03.2017 - 02.2018
- In my position as a Concierge, I was responsible for providing exceptional customer service to residents and visitors, ensuring that they have a comfortable and welcoming experience
- My duties included: Maintaining a welcoming atmosphere for residents and visitors
- Organizing and logging packages using Notifii software
- Patrolling common areas to ensure safety and security
- Sending out emails to residents to notify them about packages and rental office papers or meetings using Yardi Software
- Scheduling move-ins/outs and reserving conference room meetings using Excel on MS Office
- Operating loading dock area.
- Managed variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Front End Clerk/ File Maintenance/ Floral Clerk
Safeway
09.2008 - 05.2017
- In my position as a Front End/File and Floral Clerk I was responsible for Operating the cash register to process customer transactions
- Stocking shelves with new inventory and ensuring that the products are arranged in an orderly manner
- Placing orders for lottery tickets for customers
- Processing refunds and rain checks for products that are out of stock with special sales
- Alternating prices on products for sales every week using MS Office
- Making flower arrangements, blowing up balloons, and arranging flower displays as per the store’s guidelines
- Arranging flowers for customers as they desire.
Education
A+ Certification - IT
Byte Back
Washington DC 04.2024
ITF+ Certification - IT
Byte Back
Washington, DC07.2023
PC Specialist Generalist - IT
Career Technical Institute
Washington, DC07.2023
High School Diploma -
M.M. Washington
Washington, DC06.2008
Skills
- Quality Assurance
- Team Building
- Attention to detail
- Productivity Improvement
- Adaptability
- Open and close tickets in ticket systems
- Proficient in troubleshooting hardware and software issues
- Knowledgeable in computer networking fundamentals
- Skilled in installing, configuring, and maintaining operating systems (Windows, Linux)
- Familiarity with mobile device management and support
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Detail-oriented with strong problem-solving abilities
- Proficient in Microsoft Office Suite
Training Strengths
Microsoft Office Programs: PowerPoint, Excel, Word, SharePoint, Access, Teams, Skype, Window 10, 365 Operating Systems. Zoom, IT Concepts of Terminology, IT Infrastructure, IT Applications and Software, IT Software Development Concepts, Database Fundamentals, and IT Security.
Timeline
Safety Technician
DC Department of Transportation
02.2018 - 03.2020
Concierge
Kent Security
03.2017 - 02.2018
Front End Clerk/ File Maintenance/ Floral Clerk
Safeway
09.2008 - 05.2017
A+ Certification - IT
Byte Back
ITF+ Certification - IT
Byte Back
PC Specialist Generalist - IT
Career Technical Institute
High School Diploma -
M.M. Washington
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