Kisha L. Wilson
Chicago
Summary
Results-driven claims specialist with a strong track record in policy interpretation and customer service excellence. Adept at managing high-volume caseloads through effective time management and organizational skills. Proficient in utilizing technology to assess coverage, liability, and damages accurately.
Overview
14
14
years of professional experience
Work History
Associate
Lockbox Processor/Adecco
12.2024 - Current
- Prepare work for digitization by extracting payments and documents from mailing envelopes
- Inputting and validating data into the system while adhering to standard operating procedures customer specific instruction
- Validating and reconciling electronic records with paper documentation
- Use judgement to manage routine tasks and escalate non-routing situations to supervisors or managers
- Cross-train on new process and functions across different areas of production
Certified Substitute Business Teacher
Ombudsman Education Services
05.2022 - 12.2022
- Implemented lesson plans for urban diverse learners for grades 9-12 in alternate education environment receiving private services
- Used contemporary instructional strategies and questioning techniques to execute learning activities and encourage participation in classroom activities using odyssey and star technology to complete the learning activities and assessment for immediate feedback
- Adapted learning tasks to address varying learning styles and modalities of diverse learners in an effort to use the most effective strategy to complete the learning task and/or project
- Observed and gather data on behavior during class work and enter data into student behavior data base for assigned group
- Established positive relationships with students’ parents and staff to provide ongoing support for assigned students to achieve academic, social, and emotional growth
Professional Bus Operator
Pace Suburban Bus
08.2019 - 04.2022
- Provided safe and superior customer service to passengers along a fixed route in a timely manner
- Monitored fare box to determine correct fares have been deposited and registered ridership via the MDT
- Greet 1000+ customers daily and provide information regarding bus schedules, routes, and transit system usage and provide customer service info passengers
- Filed a defect card daily to determine and note any mechanical and body defects and to determine the safety of the commercial vehicle to transport passengers
- Conducted daily vehicle pre-trip inspection to ensure commercial vehicle is safe to operate and free of damage prior to operating and in compliance with all safety and operating procedures
- Completed and submit accident/incident reports in a timely manner and in accordance with standard procedure
Certified Substitute Elementary Teacher
Parallel Education
02.2018 - 06.2019
- Instructed a diverse K-12 urban student population in both general and special education classes in Chicago’s charter schools thru execution of daily lesson plans by using direct instruction, modeling, and questioning strategies to teach new skills and/or concepts to complete learning activities and reach targeted educational objectives
- Aided students in reaching targeted educational and social objectives, resulted in 25% increase in academic performance
- Applied effective classroom management techniques that assisted students in staying on task while completing assignments which improved by 50%
- Completed other administrative functions including compiling attendance and employers’ sign-in sheets; sort documents and student data entered into system; daily completion of teacher’s report
Certified Substitute High School Teacher
Bloom Township High School District 206
03.2012 - 06.2016
- Executed lesson plans for 9-12th grades of diverse students by using modeling and questioning strategies to teach new skills and/or concepts to complete the learning tasks
- Completed clerical tasks such as completing attendance records and collecting student behavior data to formulate interventions to extinguish inappropriate behavior
- Applied effective behavior intervention management techniques that assisted students in staying on task while completing assignments which improved by 50%
- Used effective classroom management techniques that assists students to stay on task while completing assignments and prevent undesirable student behavior
- Exercised appropriate conflict resolution when inappropriate/disruptive behavior is displayed both general/special ed classes
- Initiated and maintained communication and positive working relationships with students and other school staff and administrator
Education
Bachelor of Science - Business Administration
Roosevelt University
Chicago, ILCertificate of Achievement - Payroll Practice and Management & Microsoft Office Excel Associate Designation
Governor State University
Skills
- Microsoft Office Suite proficiency
- Technology platform utilization
- Business correspondence
- Data collection and record keeping
Timeline
Associate
Lockbox Processor/Adecco
12.2024 - Current
Certified Substitute Business Teacher
Ombudsman Education Services
05.2022 - 12.2022
Professional Bus Operator
Pace Suburban Bus
08.2019 - 04.2022
Certified Substitute Elementary Teacher
Parallel Education
02.2018 - 06.2019
Certified Substitute High School Teacher
Bloom Township High School District 206
03.2012 - 06.2016
Bachelor of Science - Business Administration
Roosevelt University
Certificate of Achievement - Payroll Practice and Management & Microsoft Office Excel Associate Designation
Governor State University