Kisha Malloy

• Finalized daily logs on schedule to update internal records and uphold DOT requirements.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
• Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.

Audited established settlement arrangements for accuracy and adherence to Fair Debt Collection Practices.

Resolved disbursements to support settlement reinstatement.

Negotiated settlements with various financial institutions and law offices on client’s behalf.

Routinely trained new associates on policy and procedure.

Subject matter expert resource to various business divisions and less experienced team associates

• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

• Utilized complex on-call schedule to orchestrate nurse to physician and physician to physician communication.
• Enhanced patient experience by providing compassionate assistance throughout the admissions process.
• Facilitated all emergent and non-emergent communication both externally and internally to appropriate departments throughout the organization using
• Used effective communication with nursing staff, physicians, therapists, and other key personnel involved in direct patient care to ensure seamless transitions for patients transferring between different levels of care within the hospital.
• Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
• Expedited emergency room admissions through rapid assessment of incoming patients'' needs and prioritizing accordingly.
• Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
• Ensured compliance with hospital regulations and accreditation standards through thorough knowledge of admission requirements and guidelines.