Summary
Overview
Work History
Education
Skills
Timeline
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Kisha Martin-Smith

Roseville,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-leve position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

27
27
years of professional experience

Work History

Sedan Driver/School Van Driver

National Trails
10.2024 - 03.2025
  • Picking up children from home and taking them to school safely and picking the children back up from school and returning them back home safely
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Shift Cleaning Supervisor

GRBS
12.2022 - 03.2024
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.

Volunteer

Grace Community Church
09.2011 - 03.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.

Special Needs Bus Aide

Fidelity Transportation
01.2022 - 06.2023
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Liaised with bus driver to conduct emergency evacuation drills.
  • Informed parents of student behavioral changes to formulate guidelines and solutions.
  • Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
  • Lifted and moved students to optimize comfort.
  • Assisted special needs students with self-care to maintain proper hygiene while in transit.
  • Operated lift and secured wheelchair to maximize student safety and stability.
  • Executed emergency response by employing established protocols and medical guidelines.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.

Radio Tester

Mitsubishi Electric Corporation
06.1998 - 05.2022
  • Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
  • Identified critical bugs through thorough testing processes, enhancing overall product performance.
  • Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
  • Collaborated with development teams to resolve defects and improve the overall stability of applications.
  • Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
  • Increased product reliability through continuous monitoring of production environments, identifying anomalies indicative of potential issues before they impact end users.
  • Enhanced user experience by conducting usability testing and providing recommendations for improvements.
  • Customized testing environments to closely replicate user conditions, providing more accurate test results.
  • Conducted compatibility testing across various devices and platforms, ensuring software functionality for all users.
  • Implemented continuous integration and delivery pipeline, accelerating software development lifecycle.
  • Streamlined communication between QA and development teams, leading to more effective resolution of software issues.

Home Health Aide

Caring Hearts Home Care
11.2021 - 02.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Custodian Worker

GRBS
09.2015 - 12.2019
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Checked in and stocked inventory throughout facility.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Reported damages and hazardous conditions to management for further action.

Transport Driver

ProCorp Images
11.2015 - 01.2017
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained high customer satisfaction by working quickly and accurately.
  • Navigated challenging road conditions to deliver goods securely in various weather situations.
  • Maintained a clean driving record, adhering to all traffic laws and safety regulations.
  • Updated daily logs and customer paperwork with relevant details.
  • Utilized GPS and other navigation systems to minimize delays with well-planned routes.
  • Minimized late deliveries by proactively monitoring traffic patterns and adjusting routes accordingly.
  • Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
  • Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.
  • Inspected vehicles before and after trips to verify safe and reliable operation.
  • Improved on-time delivery rates by efficiently planning and scheduling transport routes.
  • Reduced downtime between trips by collaborating with maintenance teams on prompt repairs of vehicles.
  • Delivered packages to residential and commercial areas, often navigating tight, narrow streets.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Boosted customer satisfaction through timely communication and addressing concerns promptly.
  • Enhanced fuel efficiency by optimizing route planning and implementing eco-friendly driving techniques.
  • Trained new transport drivers, focusing on safe driving habits and company policies adherence.
  • Handled emergencies effectively, following appropriate protocols to protect cargo and avoid delays.
  • Collaborated with dispatchers to ensure accurate and timely deliveries for clients.
  • Increased client loyalty through exceptional customer service during pick-ups, deliveries, and inquiries.

Health Care Aide

Private Home
11.2008 - 08.2011
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Maintained clean, safe, and well-organized patient environment.
  • Reduced patient anxiety through effective communication and active listening skills.
  • Kept accurate records of patients' care, condition, and progress.
  • Provided total hygiene care to [Number] patients per shift by assisting with skincare, bathing, and toileting.
  • Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Participated in ongoing training opportunities to stay current with best practices in health care aide services.
  • Provided emotional support for patients and families during times of stress and uncertainty.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Promoted a clean and safe environment by adhering to strict infection prevention protocols.
  • Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.

Special Needs Bus Aide

Southfield Public Schools
01.2004 - 06.2009
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
  • Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
  • Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
  • Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.
  • Detailed factors such as weather, incidents, and aid rendered in daily reports to management.
  • Increased accessibility for wheelchair users by operating specialized equipment when needed, facilitating smooth boarding processes for all passengers.
  • Responded to medical crises and behavioral problems to maintain safe travel.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Secured special seats and restraint devices used by students.
  • Managed emergency bus evacuations with appropriate use of emergency door.
  • Kept student personal and medical information in strictest confidence.
  • Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Managed challenging behaviors effectively by employing de-escalation techniques learned through ongoing professional development opportunities.
  • Supported special needs students with individualized care, fostering an inclusive environment.
  • Continuously updated knowledge of applicable laws and regulations governing school transportation services to ensure compliance at all times.
  • Provided first aid as needed while on duty, responding quickly to medical emergencies until further assistance arrived.
  • Streamlined the boarding process by efficiently guiding students to their assigned seats and ensuring all belongings were properly stowed.
  • Assisted students in navigating difficult social situations on the bus, promoting healthy relationships among peers.
  • Promoted a positive atmosphere on the bus through consistent enforcement of rules and respectful interactions with students.
  • Reduced instances of bullying by actively observing student interactions and intervening when necessary.
  • Facilitated clear communication between parents, school staff, and bus drivers regarding any incidents or concerns that arose during transit.
  • Optimized seating arrangements based on changing circumstances and passenger makeup.
  • Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Assisted students with safe and orderly boarding and exiting of vehicle.
  • Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
  • Provided customers with information on routes, timetables or concourses.
  • Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Partnered with transportation operators to keep bus routes moving on time.
  • Facilitated optimal seating arrangements to maintain compliance standards.
  • Offered timely and skilled emergency response and performed CPR or first aid.
  • Distributed completed school bus routes to bus contractors and appropriate schools.
  • Supervised and assisted special-needs passengers, offering individual adult attention during transport.
  • Guided and directed passengers during emergency situations to minimize impact of event and protect passengers and crew members.
  • Responded to transportation questions and requests for information from children and parents.
  • Explained rules to passengers and helped correctly transfer between lines.
  • Answered questions regarding flight schedules, travel routes and arrival times.
  • Trained new bus monitors in proper protocols and procedures, upholding high standards for performance within the team.
  • Enhanced student safety by diligently monitoring behavior and addressing issues promptly.
  • Built and strengthened student, teacher and family relationships.
  • Improved passenger comfort by distributing pillows and other items and managing noise environment.
  • Served passengers food and beverages and dispensed items for comfort and entertainment.
  • Assisted bus driver in maintaining order, ensuring a safe and efficient transportation experience for all passengers.
  • Maintained open lines of communication with school administrators, providing updates on any notable occurrences during daily transportation activities.

Cashier\Stock

DSW Shoes
02.2001 - 03.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Set up new sales displays each week with fresh merchandise.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Certificate - Medical Administrative Assistant

Ultimate Medical Academy
Clearwater, FL
07-2025

High School Diploma -

Henry Ford High
Detroit, MI
06-1998

Skills

  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Safe driving practices
  • Problem-solving
  • City and non-city driving
  • Flexible schedule
  • GPS and route planning
  • Loading and unloading
  • Defensive driving
  • Vehicle inspection
  • Safety management
  • Vehicle inspections
  • Navigational systems and GPS
  • Driving in adverse conditions
  • Transportation
  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Bathing assistance
  • Housekeeping
  • Dressing assistance
  • Light housekeeping
  • Chemical handling
  • Client relations
  • Health and safety
  • Invoicing
  • Confidentiality and privacy
  • Safety awareness
  • Personal care
  • Route planning

Timeline

Sedan Driver/School Van Driver

National Trails
10.2024 - 03.2025

Shift Cleaning Supervisor

GRBS
12.2022 - 03.2024

Special Needs Bus Aide

Fidelity Transportation
01.2022 - 06.2023

Home Health Aide

Caring Hearts Home Care
11.2021 - 02.2022

Transport Driver

ProCorp Images
11.2015 - 01.2017

Custodian Worker

GRBS
09.2015 - 12.2019

Volunteer

Grace Community Church
09.2011 - 03.2024

Health Care Aide

Private Home
11.2008 - 08.2011

Special Needs Bus Aide

Southfield Public Schools
01.2004 - 06.2009

Cashier\Stock

DSW Shoes
02.2001 - 03.2003

Radio Tester

Mitsubishi Electric Corporation
06.1998 - 05.2022

Certificate - Medical Administrative Assistant

Ultimate Medical Academy

High School Diploma -

Henry Ford High

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Kisha Martin-Smith