Summary
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

KISHA MASON

Glendale,AZ

Summary

Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.

Work History

Senior Learning and Development Specialist (Respiratory Therapist)

Centene Envolve People Care
Phoenix, AZ
  • Engineered data analysis and tracking systems for tracking of specialty health assessments
  • Reported on coaching outcomes and goal achievements to support contract compliance, and secure future business from clients
  • Direct comprehensive training programs for Centene Clinical and Non-clinical staff
  • Manage group dynamics and facilitate a "learner-focused" environment
  • While providing detailed recommendations for needs assessments
  • Clinical subject matter expert in respiratory and tobacco cessation
  • Audit and Coach bilingual associates for optimal performance
  • Serve as a specialty facilitator and mentor for Person Centered Thinking, Tobacco Cessation Certification and liaison between University of Arizona Tobacco Cessation program, as well as special session breakout facilitator for leadership conferences
  • Proficiently trained in Care Management, Disease Management, and Utilization management
  • Maintained exceeds expectations on consecutive annual reviews.

Business Development Liaison (Respiratory Therapist)

Capitol Home Health
Phoenix, AZ
  • Dominated as the top referral producer for five consecutive months, with a conversion to goal rate of 90%
  • Secured exclusive surgery contract with provider group
  • Engineered an automated geotagging program for efficient territory management
  • Resulting in decreased wasted time, eliminated overlapping efforts, and improved efficiency
  • Facilitated training, served as a mentor and initiated introductions in territory
  • Supported various office and leadership needs, including IT/HIM and tradeshows.

Respiratory Therapist Clinical Liaison / Case Manager

Cobalt Rehabilitation Hospital
Surprise, AZ
  • Streamlined processes and contributed industry-specific knowledge to develop a data entry system for marketing prospects, improving real-time access
  • Created a web-based interface for tracking compliance and customer feedback
  • Provided marketing support through education and community events
  • Managed discharge needs of specialty patients coordinating their return to home care.

Respiratory Therapist

United Healthcare Military & Veterans
Phoenix, AZ
  • Evaluated psycho-social needs and delivered clinical support
  • Acted as a clinical subject matter expert for respiratory and tobacco programs
  • Awarded the "ABCD" (Above the Call of Duty) Award for innovating a contract-compliant billable way for specialty staff to review high acuity patient cases
  • Served as a Culture Ambassador and Co-Chair of the Employee Engagement Team.

Education

Master of Business Administration -

10.2021

Bachelor of Science in Business -

06.2017

Associates of Occupational Studies, Respiratory Therapy -

07.2006

Skills

  • Diversity and Inclusion
  • Learning Management Systems
  • Technical Training
  • Organizational Development
  • Career Development
  • Training Delivery
  • Needs Assessment
  • Group Discussion Facilitation
  • Survey Management
  • Course Materials Development
  • Role Playing
  • Program Monitoring and Tracking
  • Job Skill Building
  • Leadership Development
  • Procedure Manual Writing
  • Orientation and Onboarding
  • Attention to Detail
  • Training Method Development
  • Training Video Production
  • Employee Interviewing
  • Management Consultation
  • Lectures and Discussions
  • Class Scheduling
  • Assignment Delegation
  • Team Exercises
  • Virtual Learning Management
  • Creative Solution Development
  • Quality Assurance
  • Program Performance Assessment
  • Training Program Design
  • Adult Learning Theories
  • Compliance Training
  • Public Speaking
  • Workshop Coordination
  • Resource Coordination
  • Materials Preparation
  • Data Entry
  • Coaching and Development
  • Specialty Clinical Training
  • Curriculum Design
  • Business Administration
  • Motivational Speaking
  • Data Organization
  • Social Services Support
  • In-Depth Research
  • Corporate Training Programs
  • Orientation Procedures
  • Team-Building Activities
  • Video Conferencing
  • Group Instruction
  • Program Design
  • Documentation and Recordkeeping
  • Relationship Building
  • Project Implementation
  • Critical Thinking
  • Individualized Instruction
  • Classroom Experience
  • Training Material Development
  • Database Management
  • Decision-Making
  • Business Needs Analysis
  • Clear Communication
  • Employee Performance Reviews
  • Strategic Planning
  • Training Program Development

Certification

  • Respiratory Care Practitioner, AZ, #007551, 03/21/2024
  • Registered Respiratory Therapist, #98965, 08/31/2027
  • Certified Asthma Educator, 2018
  • Certified Tobacco Treatment Specialist/Trainer, 2018
  • Delta Mu Delta International Honors Society, 2017
  • NBRC, 2006

Timeline

Senior Learning and Development Specialist (Respiratory Therapist)

Centene Envolve People Care

Business Development Liaison (Respiratory Therapist)

Capitol Home Health

Respiratory Therapist Clinical Liaison / Case Manager

Cobalt Rehabilitation Hospital

Respiratory Therapist

United Healthcare Military & Veterans

Master of Business Administration -

Bachelor of Science in Business -

Associates of Occupational Studies, Respiratory Therapy -

KISHA MASON