Kisha Morgan-Ashford
Senior Administrative Assistant
OH
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Service Representative
The Cleveland Clinic
Cleveland , OH
07.2022 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared initial patient charts for admission.
Credit Representative
The Step 2 Company LLC
Streetsboro, OH
06.2017 - 10.2021
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Complied with internal controls and government regulations.
- Improved understanding of financial statements, which helped in assessing risk.
- Made decisions and recommendations about extending lines of credit.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Performed credit reviews on corporations to assess financial conditions.
Customer Service Sales Coordinator
Integrity Communications
Cleveland, OH
06.2015 - 02.2017
- Efficiently responds to any online or telephone queries in a calm and friendly manner
- Verified and entered customer data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data
- Liaised between other departments and customer to provide service most suitable to client's needs, cost and time restraints
- Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close
Customer Service Team Leader /Inside Sales Representative
Life Line Screening Of America LLC
Independence, OH
10.2000 - 11.2008
- Educated customers using medical terminology and processed payments using Life Line Screenings medical billing system
- Actively participated in recruitment of qualified candidates for Customer Service Department utilizing interview skills
- Continued professional development through webcast training, employee enrichment, and one on one sessions
- Compiled team reports through Reporter, Reporter Real Time, and Taske Systems
- Assisted IT with system development
- Developed and delivered year end Performance Evaluations
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Vascular Screenings, protecting company reputation and loyal client base
- Handled 50-100 outbound and inbound calls daily with goal of collecting owed debt
- Coordinated national community health screening events and developed effective call strategies utilizing advanced resources
- Supported Outside Sales Reps in opening new accounts and upgrading existing services
- Prepared marketing materials according to time lines of site distribution
- Maintained site relationships between company, reporting progress and informing contacts of upcoming events
- Recorded all information regarding financial status of customers
- Resolved challenging situations with friendly but firm strategies
Education
Licensed Practical Nurse - Nursing
Hondros College of Nursing Independence, Oh
Independence, OHSkills
- Computer literate
- HIPAA Compliance
- Interpreting Physician Orders
- Appointment Scheduling
- Patient Information Verification
- Patient Checkout Procedures
- Data Entry
- Multitasking Abilities
- Critical Thinking
- Epic Software Proficiency
- Hipaa Requirements
- Excellent Communication Skills
- Critical Thinking Skills
- Problem Resolution
- Maintain Confidentiality
- Problem Solving
- Processes And Procedures
Certification
- CPR/BLS - American Heart Association
Timeline
Patient Service Representative
The Cleveland Clinic
07.2022 - Current
Credit Representative
The Step 2 Company LLC
06.2017 - 10.2021
Customer Service Sales Coordinator
Integrity Communications
06.2015 - 02.2017
Customer Service Team Leader /Inside Sales Representative
Life Line Screening Of America LLC
10.2000 - 11.2008
Licensed Practical Nurse - Nursing
Hondros College of Nursing Independence, Oh
- CPR/BLS - American Heart Association
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