Kisha M Moss
Blue Springs,MO
Overview
30
30
years of professional experience
Work History
Legal Administrative Specialist, GS
Social Security Administration
09.2007 - Current
- Supervisor Name: Carolyn Jamierson
- Supervisor Contact: 816-936-5009
- Hours Per Week: 40
- Salary: 39,327.00 USD per Year
- Make final determination on the full range of postadjudicative actions, entitlement to benefits, and the benefits, continuing entitlement to benefits and the payment amounts thereof.
- Adjusts established benefits and effectuates payments through the system.
- Initiates and responds to telephone contacts to resolve issues or discrepancies and/or explain or obtain information.
- Examines incoming correspondence, determination of awards, supporting documents, annual reports, work notices, death notices, student forms, and a variety of other incoming information in a folderless and paperless environment.
- Determines necessary action or actions based on incoming material for paperless exclusions.
- Makes final determination to adjust, resume, reinstate, suspend, withhold and/or terminate benefits and computes the benefit payment rates in accordance with provisions of the Social Security Act.
- Responsible for recognizing factors involving the Railroad Retirement Board, workers' compensation or disability entitlement, SSI windfall offset, health and medical insurance entitlement, alien taxation and government pension offset.
- Notifies beneficiary in writing of any action taken that affects the benefit rate, payment and/or entitlement and nonentitlement to benefits including an explanation of due process and reconsideration rights.
- Examines award forms in Modernized Claims System (MCS) Automated SSA-101's for accuracy and makes corrections or refers to Claims Authorizer.
- Effectuates payment or nonpayment of benefits based on a review and analysis of the facts of the claim in initial award situations.
- Initiates Single Payment System (SPS) payments when Master Beneficiary Record (MBR) payment is prohibited or a delay in processing is anticipated.
Quality Assurance Technician, GS
Social Security Administration
10.2005 - 09.2007
- Supervisor Name: Chris Cassell
- Supervisor Contact: 816-257-9689
- Hours Per Week: 40
- Salary: 38,183.00 USD per Year
- Provide staff assistance to the NRC managers on a variety of technical matters and assignments related to operational activities in the NRC.
- Analyze, develop, evaluate and promote improvements in the NRC operation and provide management with evaluation material needed for effective operation of the NRC.
- Establish work schedules and sequence of operation to ensure an even flow and distribution of work.
- Review shipments of new incoming Active Files from the PSC's for quality and accuracy.
- Prepare for new active files at NRC by numbering the shelving units to correspond with the numbers on the boxes coming from the PSCs.
- Determine how the file will be routed through the shelving units in ascending numerical order to support the efficiency of the active file.
- Review incoming Administrative messages requesting information and provide the information to the requesting office or technician.
- Act as a resource person for technicians on the Information and Retrieval Group detail for information related to claims folders and retrieval.
- Processed outbound orders and responsible for routine picking, receiving, shipping and packing functions.
Correspondence Examination Tech, GS
Internal Revenue Service
09.2001 - 10.2005
- Supervisor Name: Charles Bonner
- Supervisor Contact: 913-266-9870
- Hours Per Week: 40
- Salary: 37,780.00 USD per Year
- Analyze pre-classified returns and unresolved responses such as those involving unagreed/complex IRP issues.
- Identify and resolve additional issues that may arise during the course of an examination.
- Contact taxpayer through correspondence or telephonically to obtain information, explain liability, and encourage compliance.
- Perform necessary research using IDRS and AIMS generated material.
- Compute gross income and make appropriate adjustments based on information on the tax returns and schedules.
- Reconstruct transactions for which records are sketchy and identify prior processing errors.
- Prepare comprehensive workpapers, which fully document the technical and factual details of the case.
Tax Examining Assistant, GS
Internal Revenue Service
03.2002 - 09.2002
- Hours Per Week: 40
- Salary: 28,160.00 USD per Year
- Review payment tracer referrals to assure adequate preliminary research and proof-of-payment.
- Conduct extensive searches for pertinent information from various sources.
- Allow a tentative substantiated credit after determining adequate proof of payment exists.
- Take corrective action on located payments.
Clerk, GS
Internal Revenue Service
10.1995 - 09.2001
- Hours Per Week: 40
- Salary: 20,000.00 USD per Year
- Receives, records, sorts, batches, associates, controls, stages, collects, mails, extracts and distributes incoming/outgoing work.
- Maintains, updates, and purges suspense/closed files.
- Performs a variety of administrative tasks using an automated system.
- Prepares and maintains regular production/inventory reports.
Sales Associates/Switchboard Operator
JcPenneys Department Store
09.1998 - 05.2000
- Hours Per Week: 25
- Salary: 8.25 per hour
- Provided customer service by creating a shopping environment that encourages customers to purchase merchandise.
- Assisted in training new hires and other associates.
- Maintained merchandise stocks and department appearance.
- Answered incoming calls, greeted callers, provided information and transferred calls.
Education
Hickman Mills Senior High School
Skills
- Excellent Sales Ability
- Operate Cash Register/Process Payments
- Strong Communication Skills
- Identify and Solve Customer Needs
- Proficient in Microsoft Word and Excel
References
- Veretta Jack, 816-444-4010, Personal
- Barbara Clark, Internal Revenue Service, 816-569-5546, Professional
Day Phone
816-806-3618
Additional Information - Performance Awards
Performance awards for 2013 through 2025.
Timeline
Legal Administrative Specialist, GS
Social Security Administration
09.2007 - Current
Quality Assurance Technician, GS
Social Security Administration
10.2005 - 09.2007
Tax Examining Assistant, GS
Internal Revenue Service
03.2002 - 09.2002
Correspondence Examination Tech, GS
Internal Revenue Service
09.2001 - 10.2005
Sales Associates/Switchboard Operator
JcPenneys Department Store
09.1998 - 05.2000
Clerk, GS
Internal Revenue Service
10.1995 - 09.2001
Hickman Mills Senior High School