Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kisha Smith

Euclid,Ohio

Summary

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Eager to apply abilities to excel in role at company. Known for hard-working nature and ability to contribute effectively towards achieving organizational goals.

Overview

12
12
years of professional experience

Work History

Housing Navigator

United Way 211
11.2023 - Current
  • Complete pre-screening questionnaire with callers looking to get into a homeless shelter.
  • Receive inbound calls from callers about housing needs.
  • Work with Coordinated Intake by transferring callers that meet the shelter requirements to them for an assessment.
  • Give callers information and referrals based on their needs.

Warehouse Worker

Amazon Warehouse
07.2021 - Current
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Wrapped pallets in shrink wrap prior to loading.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Made sure that products were produced on time and are of good quality.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained organized work area by cleaning and removing hazards.

Principal Clerk

City of Cleveland Airport Security
11.2019 - 11.2021
  • Processed fingerprints and background check applications for new hires.
  • Submitted fingerprints to FBI database to see if applicants were cleared to work at the airport.
  • Renewed current employees work badges.
  • Made sure everyone had the appropriate access to where they needed to be in the airport and shut off access if they didn't need it.
  • Completed incident reports pertaining to any incidents that took place in the airport.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.

Customer Account Associate

City of Water Department Billing Services
11.2013 - 11.2019
  • Received inbound calls from customers with billing related issues.
  • Complete account write-offs, change of ownership process and transferred money from one account to another when applicable.
  • Established accounts eligible for discounted rates.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Worked with Cuyahoga County employees to see what properties were abandoned to stop the billing and helped with new hire training.
  • Opened, changed and closed customer accounts.
  • Collected deposits or payments and arranged for billing.
  • Updated databases with new and modified customer data.

Education

High School Diploma -

James F Rhodes High School
Cleveland, OH
1998

Skills

  • Written and Verbal Communication
  • Verbal and Written Communication
  • Attention to Detail
  • Active Listening
  • Data Confidentiality
  • Microsoft Office Programs
  • Data Collection and Entry
  • Problem Solving

Timeline

Housing Navigator

United Way 211
11.2023 - Current

Warehouse Worker

Amazon Warehouse
07.2021 - Current

Principal Clerk

City of Cleveland Airport Security
11.2019 - 11.2021

Customer Account Associate

City of Water Department Billing Services
11.2013 - 11.2019

High School Diploma -

James F Rhodes High School

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