Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kisha Smith

Revenue Cycle Analyst
Los Angeles,CA

Summary

Innovative Retail Sales Merchandiser with 13 years of experience building displays, executing promotions and developing seasonal plans. Strategic thinker and proactive problem solver possessing first-rate organizational, communication and recordkeeping abilities. Well-versed in planning, assembling and stocking product displays and negotiating with retail merchants to improve product exposure.

Overview

16
16
years of professional experience

Work History

Janitorial Specialist

Unifi
Atlanta, GA
08.2023 - Current
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Stripped, waxed and buffed hard surface floors using appropriate machines and chemicals.
  • Restocked paper products in restrooms and other areas of the facility as needed.
  • Provided assistance to custodial staff during special events or projects.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Kept business entrances clean, tidy and professional in appearance.
  • Checked and stocked inventory throughout facility to meet expected demands.

Merchandising Service Associate

Lowe's Home Improvement
Stockbridge, GA
01.2010 - Current
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints in a professional manner.
  • Updated databases with new and modified customer data.
  • Answered phone calls and responded to questions and concerns.
  • Organized backroom area by properly stacking merchandise according to company standards.
  • Strengthened customer retention by offering discount options.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained store displays to ensure that merchandise was attractively presented.
  • Utilized in-house systems and software to drive customer interaction and communication through service process.
  • Enforced store policies regarding returns, exchanges, refunds.

Education

High School Diploma -

Palisades Charter High School
Pacific Palisades, CA
06-1993

Skills

  • Retail Experience
  • Sales Abilities
  • Promotional Support
  • Loyalty Program Promotion
  • Marketing Knowledge
  • Store Organization
  • Microsoft Windows
  • POS Software

References

References available upon request.

Timeline

Janitorial Specialist

Unifi
08.2023 - Current

Merchandising Service Associate

Lowe's Home Improvement
01.2010 - Current

High School Diploma -

Palisades Charter High School

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