Kisha Stewart
Baltimore,MD
Summary
Accomplished building trusted relationship with members, clients, and stakeholders. Proven ability to solve complex problems using Critical Thinking, Investigative and Analytical skills.
Experienced with community outreach and resource management, ensuring individuals receive necessary support and services. Utilizes strong organizational and communication skills to build effective partnerships and coordinate resources. Knowledge of community needs assessment and resource development.
Overview
14
14
years of professional experience
Work History
Outpatient Community Resource Specialist
Kaiser Permanente Integrated Care Management
05.2015 - Current
- Effectively maintain received member case outreach average of 80 member per month and achieving 95 % outreach within required time
- Complete initial intake that assesses the needs of members after completing SDOH to determine care plan
- Work with R.N and L.C.S.W to develop patient-centered goals through care coordination
- Share best practice with my team/colleagues to optimize work
- Member of Mentel Health and Advocate group
- Actively work with our Medicare and Medicaid population
- Guide member through navigating the healthcare system and maximizing their healthcare benefits
- Advise on financial planning and budgeting strategies
- Intervention with community resources as needed identified though SDOH assessment
- Participant in Unit Based Teams that identify and address process improvement
Patient Service Representative
Kaiser Permanente Imaging/Radiology
11.2012 - 05.2015
- Schedule Mammography and X-Ray appointments for member
- Provided excellent customer service to clients and stakeholders
- Appropriate use of HIPAA
Medical Center Receptionist
Kaiser Permanente Medical Center
04.2011 - 11.2012
- Answered incoming call from members and external providers
- Provided professional service
- Directed calls to appropriate staff
- Addressed concerns
- Cash collection for copayments, deductibles or DME
- Scheduled office visits as needed
Education
Master of Science - Healthcare Professional
Colorado Technical University
Colorado Springs, CO06.2015
Skills
- Client advocacy
- Policy analysis
- Training delivery
- Empathy development
- Teamwork and collaboration
- Needs assessment
- Cross-functional teamwork
- Reliability
- Problem-solving aptitude
- Case management
- Motivational interviewing
- Analytical thinking
Timeline
Outpatient Community Resource Specialist
Kaiser Permanente Integrated Care Management
05.2015 - Current
Patient Service Representative
Kaiser Permanente Imaging/Radiology
11.2012 - 05.2015
Medical Center Receptionist
Kaiser Permanente Medical Center
04.2011 - 11.2012
Master of Science - Healthcare Professional
Colorado Technical University
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