Lakisha Turner
United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Georgia Licensed Salesperson (Real Estate)
Keller Williams
Atlanta, GA
10.2019 - Current
- Research the real estate market and understand the trends of home values in the local area
- Mediate communications and negotiations between the home seller and purchaser.
- Maintained detailed records of all sales transactions using CRM software.
- Analyzed competitors' activities to stay ahead of the competition and develop effective marketing plans.
- Negotiated contracts with clients, ensuring customer satisfaction and compliance with legal regulations.
- Created reports that tracked progress towards meeting individual monthly targets.
- Conducted market research to identify potential new customers and opportunities for growth.
- Identified key customer needs and developed strategies to meet those needs.
- Provided leadership and training for new agents regarding industry best practices and company policies.
Customer Support Agent
Carmax
Atlanta, GA
08.2016 - 11.2019
- Pro-actively services the customer's needs to ensure the highest levels of customer satisfaction
- Resolve 60+ daily customer inquiries via phone, live chat and email channels
- Educated customers on privacy laws, data collection, and secure file transfer procedures during collection of payment
- Manage customers with past due accounts less than 30 days old to revive positive account statuses
- Analyze and provide support for billing issues to internal teams for review or correction with business and QA teams
- Collaborated with other departments to resolve customer issues quickly and effectively to enhance workflow and improve customer experience
- Upsell current customers on new or enhanced services
- Document call-related information for auditing and reporting purposes
Team Lead Cashier
Whole Foods Market
Atlanta , GA
05.2014 - 08.2016
- Improved customer experience by overseeing three multi-faceted modular redesign projects on a weekly basis
- Assisted with helping customers file claims for stolen credit cards, unauthorized transactions, and duplicate purchases
- Guaranteed compliance with company policies and procedures by holding hourly Associates accountable, maintaining quality assurance standards, developed, and implemented plans of action to correct insufficiencies
- Drove financial performance of assigned area by ensuring sales and profit goals were achieved by identifying and delegating responsibilities for employees.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Developed strategies to increase team productivity and improve customer service levels.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Fostered positive employee relationships through communication, training, and development coaching.
- Provided support to junior staff during peak periods of workloads.
Education
REAL ESTATE LICENSE -
Real Estate Academy
10-2019
Associate of Science - Health Sciences
Georgia Perimeter College
Atlanta,GA08.2016
Certificate in Non-Profit Management -
Certificate in Technical support -
Skills
- Operations Support
- Virtual Help Desk
- Customer service, problem-solving and analytical skills
- Sales Strategy Development
- Client Relationship Management
- Quality Assurance
- Customer Outreach
- Verbal, written and interpersonal communication skills
- Collaboration skills and use a team approach to accomplishing work
Timeline
Georgia Licensed Salesperson (Real Estate)
Keller Williams
10.2019 - Current
Customer Support Agent
Carmax
08.2016 - 11.2019
Team Lead Cashier
Whole Foods Market
05.2014 - 08.2016
REAL ESTATE LICENSE -
Real Estate Academy
Associate of Science - Health Sciences
Georgia Perimeter College