Summary
Overview
Work History
Education
Skills
Store Manager - Quarterly Excellence
SM Quarterly Excellence Nomination
Timeline
Generic

Kisha Turner

Eagle Mountain,UT

Summary

Results-driven Coffeehouse Leader with proven track record of outstanding leadership performance. Skilled in strategic planning, team collaboration, and driving operational efficiency. Strong focus on fostering a collaborative and inclusive environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and an unwavering commitment to delivering excellent customer service.

Overview

10
10
years of professional experience

Work History

Coffeehouse Leader

Starbucks
06.2022 - Current
  • Mentored new in role Coffeehouse Leaders, fostering professional growth and improving store processes across D533.
  • Analyzed performance metrics to identify areas for standard improvement, currently focused on reducing waste in district.
  • Conducted regular assessments of team performance, providing feedback and guidance for continuous improvement.
  • Streamlined operational workflows to optimize efficiency and reduce wait times during peak hours resulting in YoY decrease.
  • Led team in delivering exceptional customer service, enhancing overall customer satisfaction and loyalty.
  • Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs, maintaining a SSV turnover of 35% or less.
  • Trained and mentored two ASM's, ensuring effective leadership development.

Fulfillment Operations Team Leader

Target
09.2015 - 05.2022
  • Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
  • Contributed to interviewing process and made new hire recommendations.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Managed high workload with consistent record of achieving deadlines and production targets.
  • Helped to increase sales and customer retention by managing the implementation of new marketing and service strategies.
  • Motivated and trained employees to maximize team productivity.

Education

Some College (No Degree) - Business Management

University of Utah
Salt Lake City, UT

Skills

  • Management Training
  • Policy enforcement
  • Relationship building
  • Influencing others
  • Continuous improvements
  • Recruitment and hiring
  • Financial acumen
  • Customer service
  • Active listening
  • Data analysis
  • Teamwork
  • Strategic planning

Store Manager - Quarterly Excellence

January 31, 2024

It is with great enthusiasm that we celebrate Kisha, the embodiment of excellence as the Starbucks SM Quarterly Excellence. With an unwavering commitment to both our customers and our team, Kisha stands as a paragon of leadership, consistently going above and beyond to create a welcoming and vibrant environment within our stores. Their exceptional skill in fostering meaningful connections with customers has not only elevated the Starbucks experience but has transformed the Partner experience.

SM Quarterly Excellence Nomination

March 28, 2025

Kisha’s nomination is a testament to her significant impact on the district and her peers. She has actively supported the district by training two new Assistant Store Managers and is now dual managing another store while simultaneously maintaining exceptional results and strong routines in her own store. Kisha has developed the partners in her store with clear expectations and providing her team with the necessary coaching to achieve success. We are grateful to have Kisha on our team.

Timeline

Coffeehouse Leader

Starbucks
06.2022 - Current

Fulfillment Operations Team Leader

Target
09.2015 - 05.2022

Some College (No Degree) - Business Management

University of Utah

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